How Solara Academy Manages Your Information

Solara Academy Pty Ltd is committed to protecting your personal information and managing it in an open and transparent manner. The Privacy Act 1988 (Privacy Act) regulates how we may collect, use, disclose, and store personal information, and how you may access and correct personal information held about you. The purpose of this privacy policy is to:

Clearly communicate how we manage personal information.

Enhance the transparency of Solara Academy’s operations.

Provide you with a better understanding of the type of personal information we hold and how we manage it.

This policy may be amended from time to time. The most current version will be posted on our website, with the date of the update shown.

The Kind of Personal Information Solara Academy will Collect and Hold About You Solara Academy will collect and hold information about you that is reasonably needed for our operations and as required by law. Our functions and activities include:

Updating and maintaining your membership records.

Publishing your details in our various communiqués, publications, and materials to promote our business across the Solara Academy network and more broadly.

Providing you with important information about Solara Academy, its services, and matters affecting your membership.

Providing promotional material as part of your membership (and occasionally sharing that information with third parties to distribute materials to you).

Conducting research to identify the ongoing needs of our members.

Providing details of our businesses to members and the public through our website, social media, and other forums.

Administering the above activities.

Generally, we collect the following personal information:

Solara Academy Competition Entrants:

Your name.

Your contact details, including residential/business address, telephone number, and email address.

Solara Academy Subscribers and Members:

Your name.

Your contact details, including residential/business address, telephone number, and email address.

Financial information such as bank account and credit card details for subscription or membership.

For businesses, ABN and other relevant details.

Other Information:

We may combine your contact details with other information, such as:

Information collected from a promotion, competition, event, or enquiry, which may be used to follow up with marketing material, invitations, specials, and promotions, or request specific information relevant to a particular promotion (which is optional for you to provide).

Details related to your Solara Academy transactions, ABN details, payment details, and other details.

Information about trading with us (for example, the services or products you buy or sell or the services you provide), trading history, and account history.

Information related to requests or complaints, which will be recorded in our database and removed when no longer needed, except where required by law.

Easy Opt-Out and Marketing

We may use your personal information, including your contact details, to provide information about events and services, including those of other members and third parties, which we consider may be of interest to you. We may also provide your details to other organizations for specific marketing purposes. You may opt out at any time if you no longer wish to receive event and marketing information. To do so, you can unsubscribe from emails or contact Solara Academy directly to request that we no longer send marketing materials or disclose your information to other organizations for marketing purposes.

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.

Access to Your Personal Information

We collect personal information directly from you. We may record your contact details when you call us, fill out an application form, enter a competition, participate in a transaction, provide your contact details
via web, mobile, or email, or request information. We may also collect personal
information from another person, business, or publicly available sources, such
as:

Details provided by a member or subscriber regarding a product or service. Information collected during a networking event, promotion, or competition. Information from service providers or public sources.

We use lawful and fair means to collect your information and will inform you if we collect it from another source. If we receive personal information that we have not requested, and it could not lawfully be collected if requested, we will destroy or de-identify the information where lawful and reasonable.

How We Collect Information About You

We collect personal information directly from you. We may record your contact details when you call us, fill out an application form, enter a competition, participate in a transaction, provide your contact details via web, mobile, or email, or request information. We may also collect personal information from another person, business, or publicly available sources, such as:

Details provided by a member or subscriber regarding a product or service. Information collected during a networking event, promotion, or competition. Information from service providers or public sources.

We use lawful and fair means to collect your information and will inform you if we collect it from another source. If we receive personal information that we have not requested, and it could not lawfully be collected if requested, we will destroy or de-identify the information where lawful and reasonable.

Do You Have to Provide Solara Academy Your Personal Information?

You have the option to deal with us anonymously or using a pseudonym. If you choose to do so, we can provide general information about our events and services, but some services may not be available. For example, without your personal information, we cannot:

Provide information about transactions or membership status.

Address complaints or provide specific subscriber/member information.

Admit you to networking events or allow entry into promotions or competitions.

Provide information where dealing anonymously or with a pseudonym is impractical.

What Is the Purpose of Collecting Personal Information About You?

We collect personal information to:

Provide our services to you, consultants, advertisers, and suppliers.

Administer dealings with you, manage your account, and provide information.

Operate our business, conduct research, marketing, and offer new services and opportunities.

Record dealings with us and facilitate financial transactions.

We also collect personal information for secondary purposes related to the above, such as business efficiency, customer research, technology automation, and cost reduction.

Disclosure

We do not use or disclose your personal information for purposes other than those set out in this privacy policy or as required or permitted by law. We may disclose your personal information to:

Service providers, including IT, security, legal, accounting, marketing, and others.

Sponsors.

Government, regulatory, and law enforcement authorities as required by law.

To prevent or investigate fraud or crime.

Accuracy and Correction

We take reasonable steps to ensure the accuracy, up-to-dateness, and completeness of your personal information. You may request corrections by contacting Solara Academy. We will address correction requests
within a reasonable time. If we refuse to correct information, we will provide written notice with reasons for the refusal.

Security

We implement reasonable security measures to protect your personal information from misuse, loss, unauthorized access, and disclosure. We use secure electronic network systems and retain email content only as
necessary. Although we strive for security, we cannot guarantee complete security of information transmitted via the internet.

Use of our websites and social media sites is at your own risk. When no longer required, we ensure personal information is destroyed or de-identified. Our websites use cookies for functionality and analytics. You
may change your browser settings to reject cookies, but this may limit access to secured pages. Our websites may contain links to third-party sites, whose privacy policies may differ from ours.

Your Disclosures on Solara Academy Social Media

Be aware that personal information shared on publicly accessible blogs, social media platforms, or open forums may be viewed and used by others without restrictions. We cannot control such uses and assume no responsibility for third-party use of your personal information.

If you log in through Facebook or link your account with third-party services, we may share information with those services. Once shared, the use of your information will be subject to the third party’s privacy policy.

Who to Contact

For questions, concerns, or complaints about this privacy policy or our use of your personal information, contact Solara Academy at [email protected] with “ATTN Privacy Request” in the subject line. 

You may lodge a complaint with The Office of the Australian
Information Commissioner via telephone: 1300 363 992 or email.