Terms & Conditions
Welcome to Diamondback Digital Media. By accessing our website, requesting a consultation, or using any of our services, you agree to the following Terms & Conditions. Please read them carefully before continuing.
1. Acceptance of Terms
By accessing the Diamondback Digital Media website or engaging with our services, you confirm that you have read, understood, and agreed to these Terms & Conditions and our Privacy Policy.
If you do not agree with these terms, you should not use our website or services.
2. Service Overview
Diamondback Digital Media provides digital marketing services that may include:
Marketing strategy consultations
Lead generation systems
Sales funnels and landing pages
CRM and marketing automation setup
Email and SMS marketing campaigns
Paid advertising campaign management
Website optimization and analytics
All services are provided based on agreed project scope or service agreements.
3. Results Disclaimer
Marketing results depend on many external factors beyond our control.
While we apply proven strategies and professional expertise, Diamondback Digital Media does not guarantee
Specific revenue results
Lead volume
Conversion rates
Advertising performance
Client cooperation, market conditions, and advertising budgets significantly influence results.
4. Client Responsibilities
Clients agree to:
Provide accurate business information
Supply necessary assets (logos, content, access credentials, etc.)
Respond to requests for information in a timely manner
Follow recommended strategies where applicable
Failure to provide required information may delay project timelines.
5. Client Eligibility
To use our services, clients must:
Be at least 18 years old
Have legal authority to represent their business
Provide accurate contact and billing information
Diamondback Digital Media reserves the right to refuse service if misuse, fraud, or unethical practices are suspected.
6. Payments & Billing
Payments may be required before services begin.
Accepted payment methods may include credit cards, debit cards, or other listed payment systems.
Depending on the service, billing may occur as:
One-time project payment
Monthly service subscription
Retainer-based agreement
Invoices must be paid according to the payment terms stated in the agreement.
7. Refund Policy
Due to the nature of digital marketing services, refunds are generally not provided once work has begun.
Refunds will not be issued for:
Completed consultations
Strategy development
Work already delivered
Advertising spend paid to third-party platforms
Exceptions may be made at the sole discretion of Diamondback Digital Media.
8. Third-Party Platforms
Our services may involve the use of third-party platforms such as:
Advertising networks
CRM and marketing automation systems
Email and SMS communication platforms
Analytics tools
We are not responsible for service interruptions, policy changes, or technical issues caused by third-party platforms.
Clients are responsible for complying with the policies of any platform used in their marketing campaigns.
9. Website Use
By using our website, you agree not to:
Engage in unlawful or fraudulent activities
Attempt to gain unauthorized access to systems
Interfere with website functionality
Copy or reproduce content without permission
All content on this website—including text, graphics, branding, and design—is the property of Diamondback Digital Media.
10. Intellectual Property
Any strategies, systems, marketing frameworks, designs, or materials created by Diamondback Digital Media remain the intellectual property of the company unless otherwise stated in writing.
Clients receive a license to use delivered materials for their business purposes.
11. Limitation of Liability
Diamondback Digital Media is not liable for:
Loss of revenue or business opportunities
Advertising platform account issues
Marketing performance fluctuations
Third-party platform outages
Client misuse of marketing systems
Our liability is limited to the amount paid for the specific service provided.
12. SMS Messaging Terms
Diamondback Digital Marketing uses SMS messaging to communicate with customers and prospects who opt in through our website forms, chat widgets, or other contact methods. Messages may include responses to inquiries, appointment confirmations and reminders, follow-up communications regarding marketing consultations, updates about requested services, and occasional marketing or promotional messages related to digital marketing services.
Message frequency may vary depending on your interaction with our services.
Message and data rates may apply.
You can cancel the SMS service at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us.
If you need assistance, reply HELP or contact us at [email protected].
Carriers are not liable for delayed or undelivered messages.
13. Changes to Terms
Diamondback Digital Media may update these Terms & Conditions periodically.
Changes become effective immediately upon posting on the website.
14. Contact Information
Email: [email protected]
Phone/Text: +1 518-290-2300
Address: 1208 Concord St, Ballston Spa, NY 12020, United States