1. Introduction
These Terms and Conditions ('Terms') govern your use of the virtual assistant services provided by Global VA Pro. By accessing our website or engaging our services, you agree to comply with and be bound by these Terms.
2. Description of Services
Global VA Pro offers a range of virtual assistant (VA) services including, but not limited to:
- Administrative Support
- Customer Service
- Calendar & Email Management
- Social Media Management
- Content Creation
- Data Entry
- Lead Generation
Custom services may be agreed upon in writing. All services are subject to availability and agreement between the parties.
3. Client Responsibilities
Clients agree to:
- Provide complete and accurate information for task execution.
- Grant access to necessary platforms, tools, or accounts.
- Respond to communications in a timely manner.
- Respect mutually agreed deadlines.
- Make timely payments as specified in invoices.
4. Service Hours and Turnaround Time
Our general service hours are Monday to Friday, 9:00 AM – 5:00 PM (CST). Turnaround times are provided based on workload and service agreements. Urgent or after-hours tasks may incur an additional fee and must be pre-approved.
5. Payment Terms
- Payment is due within 7 days of invoice date unless otherwise agreed.
- Services may be billed hourly, per task, or by monthly retainer.
- Late payments will incur a fee of 5% per week overdue.
- We reserve the right to pause or terminate services for unpaid invoices.
6. Refund Policy
Refunds are not issued for services already rendered or hours already worked.
Unused prepaid hours may be refundable within 14 days of purchase upon written request.
7. Confidentiality
All client information will be kept confidential. We will not share, disclose, or resell client data or documents.
Both parties agree to a mutual non-disclosure agreement (NDA) for any sensitive information exchanged.
8. Intellectual Property
All completed work is the intellectual property of the client once full payment is received.
Global VA Pro retains the right to showcase non-confidential work in our portfolio unless otherwise agreed.
9. Termination
Either party may terminate the agreement with written notice.
We reserve the right to terminate services immediately in case of non-payment, abuse, or breach of these Terms.
10. Limitation of Liability
Global VA Pro is not liable for indirect, incidental, or consequential damages arising from service use.
We are not responsible for client losses due to inaccurate or delayed information provided by the client.
11. Changes to Terms
We may update these Terms periodically. Clients will be notified of material changes. Continued use of services implies acceptance.
12. Governing Law
These Terms are governed by the laws of U.S.A and Mexico. Any disputes shall be resolved under their proper jurisdiction.
13. Contact Information
Global VA Pro
Email: [email protected]
Phone: +1 (803) 455-2808
Website: www.globalvapro.com