The reputation and the success of our agency rests on making YOU happy with YOUR purchase. We care far more about your experience with us than your money. It's for that reason that we offer a free trial period on all CC360 plans. On TOP of that free trial, we also give you a 30-day money back gaurantee on your FIRST paid month of CC360. Essentially giving you 2 months to use the software, figure out if you're happy with it, and get a full money back gaurantee if you're not. However, each paid month after that first PAID month, we do not offer refunds on. We can prorate the amount that went unused for the month (if you cancelled half way through the month for example), but we do not refund for the FIRST HALF of the month that you did use. We also cannot refund usage based billing such as Phone/SMS/Email communication charges.