Terms and Conditions
Terms and Conditions
Tidewater Flooring LLC SMS Terms of Service
Effective Date: [Insert Date]
By providing your mobile phone number and opting into Tidewater Flooring LLC's SMS messaging program, you expressly consent to receive recurring automated text messages from us and agree to be bound by these Terms of Service.
1. Consent to Receive Messages
By enrolling in our SMS program, you consent to receive recurring automated marketing and transactional text messages from Tidewater Flooring LLC, including but not limited to:
Appointment reminders and confirmations
Service updates and notifications
Promotional offers and announcements
Customer service communications
Payment reminders and billing notices
Consent is not required as a condition of purchase. Message and data rates may apply depending on your carrier plan. Message frequency varies but will not exceed 10 messages per month unless you request additional communications.
2. Opt-Out Instructions
You may cancel SMS services at any time by texting "STOP" to any message from us. Upon sending "STOP," you will receive a one-time confirmation message confirming your unsubscribe status. Following this confirmation, you will no longer receive SMS messages from us unless you re-enroll by signing up again through our normal enrollment process.
3. Help and Customer Support
For assistance with the SMS program, reply "HELP" to any message or contact us directly:
Email: [email protected]
Phone: (757) 524-4433
4. Eligibility and User Requirements
To participate in this SMS program, you must:
Be at least 18 years of age
Be the authorized user or owner of the mobile phone number provided
Have a mobile device capable of receiving text messages
Provide accurate and current contact information
You are responsible for updating us with any changes to your mobile phone number to ensure continued service.
5. Data Collection and Privacy
We collect and use the following information:
Mobile phone number
Message delivery and read status
Opt-in and opt-out preferences
Service interaction data
Your personal information will not be sold, rented, or shared with third parties for their marketing purposes without your explicit consent. For complete details on our data practices, please review our Privacy Policy at tidewaterflooring.com.
6. Message Delivery and Service Limitations
No Guarantee of Delivery: Tidewater Flooring LLC does not guarantee that messages will be delivered on time or at all. Message delivery depends on various factors including carrier networks, device compatibility, and network coverage that are beyond our control.
Service Reliability: We are not responsible for:
Delayed, failed, or misdirected messages
Missed appointments due to message delivery failures
Technical issues with your mobile device or carrier
Costs or damages resulting from message delivery problems
Service interruptions or outages
Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages. Standard message and data rates apply according to your carrier plan.
7. Prohibited Uses
You agree not to:
Use the SMS service for any unlawful purpose
Share, transfer, or sell your access to others
Attempt to disrupt or interfere with the service
Use automated systems to interact with our SMS program
Provide false or misleading information
8. Modifications to Service and Terms
Tidewater Flooring LLC reserves the right to:
Modify, suspend, or terminate the SMS program at any time with or without notice
Update these Terms of Service at any time
Change message frequency, content, or delivery methods
Continued participation after changes constitutes acceptance of modified terms. We will notify you of material changes when possible.
9. Limitation of Liability
To the maximum extent permitted by law, TIDEWATER FLOORING LLC SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, or punitive damages arising from or related to:
Use of or inability to use the SMS service
Missed appointments or business opportunities
Message delivery failures or delays
Technical malfunctions or service interruptions
Reliance on information provided through SMS
Our total liability for any claims related to the SMS service shall not exceed $100 or the amount paid for services in the preceding 12 months, whichever is less.
10. Indemnification
You agree to defend, indemnify, and hold harmless Tidewater Flooring LLC, its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:
Your use of the SMS service
Your violation of these Terms
Your provision of inaccurate information
Any third-party claims related to your use of the service
11. Dispute Resolution and Governing Law
Governing Law: These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.
Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the SMS service shall be resolved through binding arbitration conducted in Virginia Beach, Virginia, in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitrator's decision shall be final and binding.
Class Action Waiver: You agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as part of a class, collective, or representative action.
12. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
13. Entire Agreement
These Terms constitute the entire agreement between you and Tidewater Flooring LLC regarding the SMS service and supersede all prior or contemporaneous communications and proposals.
14. Contact Information
For questions about these Terms or the SMS service:
Tidewater Flooring LLC
Email: [email protected]
Phone: (757) 524-4433
By opting into our SMS program, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
For the most current version of these Terms, visit: tidewaterflooring.com/sms-terms
Thank you for choosing Tidewater Flooring for your flooring services. We look forward to providing you with exceptional service and timely communication.
