Privacy Policy

Privacy Policy

Charlotte Weight Loss and Wellness Clinic

Effective Date: June 11, 2026

Charlotte Weight Loss and Wellness Clinic ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, contact our clinic, submit a form, or communicate with us.

This Policy and Your Health Information

This Privacy Policy applies to information collected through our website and general clinic communications, such as contact forms, appointment requests, and text messages.

It is separate from our Notice of Privacy Practices (HIPAA), which governs protected health information created or received as part of your medical care. If anything in this Privacy Policy appears to conflict with our HIPAA Notice of Privacy Practices regarding your medical records, the HIPAA Notice controls for that protected health information.

Please do not submit detailed medical or health information through our website forms or by text message. If you need to share health details, our team will guide you to a secure method during your care.

Information We Collect

We may collect information you choose to provide to us, including:

Name

Phone number

Email address

Appointment request information

Information you submit through website forms

Other information you choose to share with our clinic

We may also collect basic website information, such as browser type, device information, pages visited, and general website usage information through cookies or similar tools.

How We Use Your Information

We use your information to operate our clinic, respond to you, and provide clinic-related services. This may include:

Responding to questions or appointment requests

Scheduling appointments

Sending appointment reminders

Providing care-related updates

Communicating with you about clinic services, when you have given permission

Improving our website, services, and patient communication process

Maintaining internal records for clinic operations

SMS / Text Message Communication

If you give us permission, Charlotte Weight Loss and Wellness Clinic may send you text messages.

Text messages may include appointment reminders, scheduling updates, care-related notifications, clinic updates, or marketing messages only if you separately choose to receive them.

Operational messages (such as appointment reminders, scheduling updates, and care-related notifications) and marketing or promotional messages are treated as separate categories. Choosing to receive operational messages does not enroll you in marketing messages. Marketing messages are optional, and you may choose to receive them separately.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out at any time, or reply HELP for assistance. You do not have to agree to receive text messages in order to receive care, purchase services, submit a form, or use our services.

Mobile Information and SMS Consent

We do not sell, rent, or share your personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

We may use trusted service providers to help us operate our clinic systems, such as scheduling, customer service, website support, CRM, analytics, or text message delivery.

How We Share Information

We do not sell or rent your personal information. We may share limited information with trusted service providers only when needed to support clinic operations, such as website hosting, appointment scheduling, CRM, messaging, analytics, or related support services. These service providers are expected to protect your information and use it only to provide services on our behalf.

We may also disclose information if required by law, regulation, or legal process, or to protect the rights, safety, or security of our clinic, patients, staff, or others.

Your Choices

You may choose not to provide certain information, but this may limit our ability to respond to your request or schedule an appointment. If you opt in to text messages, your consent applies only to the type of messages you selected. You may opt out of text messages at any time by replying STOP.

Data Security

We take reasonable administrative, technical, and physical steps to protect your information. However, no website, email, text message, or electronic system can be guaranteed to be completely secure.

Cookies and Website Tools

Our website may use cookies or similar tools to improve the website experience, understand website performance, and support basic website functions. You may be able to adjust cookie settings through your browser. Some website features may not function properly if cookies are disabled.

Third-Party Services

We may use third-party services, such as website hosting, CRM, scheduling, analytics, and messaging platforms, to help operate our clinic and communicate with patients. These services are used for operational support and are not permitted to use your information for their own marketing purposes.

Links to Other Websites

Our website may include links to other websites. We are not responsible for the privacy practices, security, or content of third-party websites.

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. This Privacy Policy is intended to remain consistent with our Terms of Service and our HIPAA Notice of Privacy Practices.

Contact Us

Charlotte Weight Loss and Wellness Clinic
1220 Eastway Drive, Suite C
Charlotte, NC 28205

Phone: (980) 306-2060
Email: [email protected]

© 2026 Charlotte Weight Loss and Wellness Clinic. All Rights Reserved.