Effective Date: January 01, 2026
IronBack Solutions (“IronBack,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our services, or communicate with us.
IronBack Solutions is a consumer advocacy and attorney-in-fact services company that assists consumers with financial remediation, administrative processes, consumer law education, and customer communications related to services, consultations, appointments, and support inquiries.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
Name
Email address
Phone number
Mailing address
Appointment or consultation details
Information related to consumer financial or legal matters voluntarily submitted by you
b. Client or Consumer Data
When providing services, educational materials, consultations, or administrative support, we may process information provided by consumers, including:
Consumer names
Contact information
Account-related information voluntarily submitted
Documents or communications related to consumer disputes or administrative matters
This information is used solely for the purpose of delivering requested services and support.
c. Automatically Collected Information
IP address
Browser type
Device information
Pages visited and website usage data
2. How We Use Information
We use the information collected for the following purposes:
To provide and improve our services and educational resources
To communicate regarding consultations, appointments, support requests, and service updates
To send appointment reminders, notifications, and customer service communications
To operate AI-powered chat, voice, and messaging systems
To communicate with clients and website users regarding inquiries and services
To maintain compliance with applicable laws, regulations, and telecommunications requirements
To improve website functionality and user experience
3. Messaging, SMS, and Phone Communications (A2P Compliance)
IronBack Solutions facilitates Application-to-Person (A2P) messaging for customer communications. By using our services, you acknowledge and agree to the following:
Messages may include:
Appointment reminders
Consultation notifications
Customer support communications
Service-related updates
Educational or account-related notifications
End users must provide explicit consent (opt-in) before receiving SMS or phone communications.
Message frequency may vary depending on your interaction with IronBack Solutions.
Message and data rates may apply depending on your mobile carrier.
Opt-In and Opt-Out
Consent to receive messages may be obtained through:
Website forms
Consultation forms
Verbal consent
Booking forms
Other lawful methods
Recipients may opt out at any time by replying STOP to SMS messages.
Opt-out requests are honored promptly unless consent is later re-established.
Prohibited Use
We do not permit:
Spam, phishing, or deceptive messaging
Sale or sharing of phone numbers for third-party marketing
Messaging involving unlawful, misleading, or prohibited content
4. How We Share Information
We do not sell personal information.
We may share information only in the following circumstances:
With service providers and technology partners assisting in service delivery (such as hosting providers, communication platforms, or messaging carriers)
When required by law, legal process, or regulatory obligation
To protect the rights, safety, and security of IronBack Solutions, our users, or others
All service providers are required to maintain confidentiality and use information solely for authorized purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. While no system is completely secure, we continuously work to maintain industry-standard security practices.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, analyze website performance, and enhance our services.
You may disable cookies through your browser settings, though some website features may not function properly.
8. User Responsibilities
Users submitting information through our platform are responsible for ensuring that any information or documents provided are accurate and lawful to share.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights to:
Access personal information we maintain about you
Request correction or deletion of your data
Withdraw consent for communications
Request information regarding how your data is used
Requests may be submitted using the contact information below.
10. Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
IronBack Solutions
Email: [email protected]
Phone: (970) 714-3781
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.