TERMS & CONDITIONS OF MEMBERSHIPS AND CLASS ATTENDANCE BY ATTENDING A CLASS OR PERSONAL TRAINING SESSION YOU CONFIRM YOU HAVE READ AND UNDERSTOOD THE TERMS AND CONDITIONS STATED

Terms & Conditions of Membership, Class Attendance, Nutrition Coaching, and Personal Training

By booking and attending a class, personal training session, or nutrition coaching session, you confirm that you have read and understood the terms and conditions stated on the ROC Fitness website and app.

Client Terms and Conditions – ROC FITNESS

COVID-19 Conditions:

ROC Fitness takes no responsibility for any infectious diseases contracted at any class or in any location where classes may take place, including COVID-19. While ROC Fitness will take precautions to prevent the spread of disease, we do not accept responsibility for the contraction of any illness.

It is your responsibility to inform us of any changes to your health status that may affect your ability to perform a prescribed exercise program. You are advised not to attend a session if you are suffering from any infections, contagious illnesses, diseases, or physical ailments such as open cuts, sores, or minor infections that may pose a risk, however small, to your trainers and other members and guests.

We reserve the right to cancel or discontinue a session if we believe that starting or continuing the session may be detrimental to your health, safety, comfort, or physical condition.

Do not attend class if you are displaying symptoms of COVID-19. For more guidance on COVID-19, please visit the HSE website.

Every effort is made to deliver classes and services on time as advertised; however, the schedule is subject to change or cancellation without notice.

Refunds:

ROC Fitness is not liable to refund, transfer, or offer compensation of any kind for classes that are late, changed, or canceled for any reason. All purchases are final.

ROC Fitness does not offer refunds on services or products for change of mind, user error, injury, illness, change of address, or any other reason.

You understand that ROC Fitness has the right and authority to terminate the program at any time, without a refund, if you do not follow the program or fail to conduct yourself appropriately.

ROC Fitness reserves the right to refuse participation as a member or in a class.

You must notify us of any pre-existing medical conditions or injuries. We are not trained medical professionals. Before undertaking any vigorous exercise program, you should consult your doctor. If you believe there is any risk to your health from doing any of our exercises, you must notify us immediately.

Training Sessions:

Each training session will last approximately 40 minutes. You agree to dress in appropriate workout clothing during all sessions, including but not limited to training shoes, tracksuit pants, and a t-shirt.

Ensure you bring a water bottle and towel. Make sure you have eaten within two (2) hours of your training sessions and are well-hydrated. Training on an empty stomach, with low blood sugar, or in a dehydrated state will not allow you to perform at your best. Equally, eating a large or heavy meal just prior to your session should also be avoided.

You understand that any delays to the start of a scheduled session will not warrant extended services beyond the remainder of the scheduled time. You will not expect or request your trainer to run overtime.

All sessions must be booked via our website or app in order to attend. You can book up to 1 hour prior to the session commencement.

Cancellation Policy:

There is a 12-hour cancellation period. Failure to cancel your session within this time will result in the loss of the class/personal training session (no exceptions). Cancellations must be made through the app.

You agree that this contract is not assignable or transferable to any other person, persons, or organization. Session times/locations may be modified or canceled on public holidays.

You understand that during any training session provided by us, there is a possibility you may suffer an injury or illness as a result of participation in the agreed physical activity program.

In attending classes or personal training sessions at ROC Fitness, you agree that neither you, your heirs, assigns, nor legal representatives will sue or make any other claims of any kind whatsoever against ROC Fitness or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

Fees will increase on average by 3-10% each year in line with inflation and increasing business costs.

ROC Fitness acknowledges and respects the privacy of its members. We will securely and confidentially maintain all personal, medical, and training information and individual training logs pertaining to you and will not disclose your information to any third party except where required by law.

You will receive communications from ROC Fitness from time to time updating you on items relating to personal training programs, our memberships, or promotions.

ROC Fitness uses a range of mediums to communicate with members, including but not limited to direct mail, email, SMS, push notifications, and telephone. We also use cookies to help advertise our products and services.

By attending a session at ROC Fitness, you agree that your photograph or a video of you may be taken. This may be used on our website or in our marketing material, including online and offline material.

ROC Fitness memberships may vary from time to time. You agree that they may vary in length, price, and billing cycle.

This document outlines the rights and responsibilities that you have regarding entering into a contract with ROC Fitness.

In these Terms and Conditions, the following definitions apply: “ROC Fitness,” “We,” “Us,” “Our” means the organization providing the service for which the Customer is paying. The “Customer,” “Client,” “You,” “Yours” means the person signing this contract. “PT” means Personal Training and/or Personal Trainer.

You have the right to cancel this contract within seven (7) days from the date of purchase. Once the seven (7) day period has lapsed, you agree to be legally bound by this contract. This contract is governed by the laws of the Republic of Ireland. The local Courts/Tribunal shall have jurisdiction. If any provision of this contract is held invalid, unenforceable, or illegal for any reason, this contract shall remain otherwise in full force apart from such provision, which shall be deemed deleted.

ROC Fitness bills customers every 28 days from the date of purchase, bi-weekly, or weekly, depending on the service.

Membership Cancellations:

After the initial program is complete, you will be on a rolling contract. A 30-day cancellation notice is required. If your next payment falls within these 30 days, it must be paid in order to cancel.

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Membership Terms:

Monthly memberships at ROC Fitness cannot be frozen. However, if you miss any sessions, you may carry them over to future months, provided that you notify us in advance of any holidays or planned absences. This allows you to make the most of your membership and ensures that you can continue your fitness journey without losing out on your sessions.