Privacy Policy

Last Updated: 18-02-26

1. Introduction

Sanad Physical Therapy LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our business, website, services, or communications, including SMS and email.

This policy applies to all users, clients, patients, and subscribers who engage with our services, including those who receive appointment reminders, customer service messages, and promotional communications.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

Name

Email address

Phone number

Mailing address

Appointment and service-related details

b. Communication Data

SMS and email opt-in records

Message logs and delivery confirmations

Communication preferences and responses

c. Website & Device Information

IP address

Browser type

Device information

Pages visited and interaction data

d. Service Data

Appointment scheduling details

Payment or transaction-related information

Customer support interactions

3. How We Use Your Information

We use your information to:

Send transactional communications (appointment reminders, confirmations, updates)

Send marketing or promotional SMS and emails only after explicit opt-in consent

Provide customer support and respond to inquiries

Improve our services, website functionality, and communication effectiveness

Comply with legal, regulatory, and carrier requirements

4. SMS / Text Messaging Policy

By providing your phone number and opting in, you consent to receive SMS messages from Sanad Physical Therapy LLC.

Message Types May Include:

Appointment reminders and confirmations

Service-related notifications

Customer support messages

Promotional messages (only if you explicitly opt in)

Additional Details:

Message frequency may vary based on your interaction with our services

Opt-In: You may opt in via website forms, intake forms, appointment scheduling, or keyword-based SMS sign-ups

Opt-Out: Reply STOP at any time to unsubscribe

Help: Reply HELP or contact us directly

Message & data rates may apply depending on your carrier

Mobile Information Sharing Statement:

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for marketing or promotional purposes.

All SMS communications comply with TCPA, CTIA, and A2P 10DLC regulations.

5. Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to:

Improve website performance and functionality

Analyze traffic and usage patterns

Enhance user experience

You may control or disable cookies through your browser settings. Disabling cookies may limit certain website features.

6. Sharing of Information

We may share your information only in the following circumstances:

With trusted service providers who assist with communications, scheduling, payment processing, or website operations

To comply with applicable laws, regulations, or lawful requests

To protect our legal rights, safety, and property

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

7. Data Security & Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no system is 100% secure, we take appropriate steps to protect your data.

8. Your Rights

You have the right to:

Request access to your personal data

Request correction or deletion of your information

Withdraw consent for SMS or email communications at any time

To exercise these rights, please contact us using the details below.

9. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Sanad Physical Therapy LLC
📧 Email: [email protected]
📞 Phone: (630) 593-3002
📍 Address: 120 E Ogden Ave, Suite 16, Hinsdale, IL 60521

Sanad Physical Therapy LLC provides SMS messages related to appointment scheduling, confirmations, reminders, reschedules, follow-ups, and important account or service notifications to patients who have opted in through our website forms or other authorized sign-up methods.

You can cancel the SMS service at any time by texting STOP to (630) 593-3002. After you send the message STOP, you will receive a confirmation text that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you would like to rejoin, you may sign up again through our website and messaging will resume.

If you experience issues with the messaging program, you may reply HELP for assistance or contact us directly at (630) 593-3002.

Carriers are not responsible for delayed or undelivered messages.

Message and data rates may apply for any messages sent to you from us and from you to us. Message frequency may vary depending on appointment activity and requested services. If you have questions about your text or data plan, please contact your wireless provider.

For information about how we collect and use personal information, please review our Privacy Policy here: