Privacy Policy
Welcome to the Diamondback Digital Media website (the “Site”). We respect your privacy and recognize the importance of protecting your personal information when you contact us, request services, or use our marketing tools and digital platforms.
This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or interact with our services
1. Personally Identifiable Information (“PII”)
Personally Identifiable Information” refers to information that can identify, contact, or locate an individual.
This may include:
Name
Email address
Phone number
Business name
Billing details
Physical address
Payment information
Any information voluntarily submitted through forms, consultations, or service requests
Anonymous or aggregated demographic data that cannot identify a specific individual is not considered PII.
2. Information We Collect
We may collect the following information:
From All Visitors:
IP address
Browser type and device information
Pages visited on the Site
Date and time of visits
Website interaction data
From Clients or Prospective Clients:
Full name
Email address
Phone number
Business information
Marketing project details
Consultation requests
Payment information (processed securely through third-party systems)
3. Who Collects the Information
Information is collected directly by Diamondback Digital Media.
Some information may also be collected through trusted third-party service providers that help deliver our services. These may include:
From All Visitors:
Payment processors
Email and SMS communication platforms
Scheduling or booking tools
CRM and marketing automation systems
Analytics providers
These service providers may process information on our behalf to perform specific functions necessary to operate our services.
4. How We Use Your Information
We use Personally Identifiable Information to:
Respond to inquiries and consultation requests
Provide digital marketing services and support
Schedule meetings or strategy sessions
Send updates, notifications, or service communications
Deliver marketing campaigns or automation systems requested by clients
Improve our website and services
Share relevant business updates or marketing insights
We may contact visitors or clients regarding services, consultations, or relevant updates.
5. Sharing of Information
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that provide support services, such as customer service or messaging delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell or rent personal information. We may share information only in the following situations:
With trusted service providers assisting in business operations
With payment processors to complete transactions
With marketing or communication platforms used to deliver services
When required by law or legal obligations
Non-identifiable aggregated data may be used for analytics or performance reporting.
6. Data Storage
Personal information is stored securely and accessible only to authorized personnel.
Payments are processed through secure third-party systems that use encryption and industry-standard security practices.
Diamondback Digital Media does not store sensitive payment details on its own servers.
7. Communication Preferences
Visitors and clients may:
Opt out of marketing emails or SMS messages
Request access to stored personal information
Request updates or corrections
Request deletion of personal information where possible
Requests may be submitted through our website contact form.
8. Cookies
Cookies are small files stored on your device to improve website functionality. We may use cookies for:
Website functionality
User preferences
Analytics and traffic monitoring
Security purposes
Users can disable cookies in their browser settings, though some website features may not function properly without them.
Third-party tools integrated into the Site may also use cookies according to their own privacy policies.
9. Log Information
Our systems automatically collect certain log data including:
IP address
Browser version
Device information
Pages visited
Referring websites
Time and date of access
This information helps improve the performance and security of the Site.
10. Service Providers
Diamondback Digital Media may use third-party tools and platforms to deliver services such as:
CRM systems
Marketing automation platforms
Email and SMS communication services
Analytics platforms
Payment processing systems
These providers may access certain information solely to perform services on our behalf and must handle data responsibly.
11. Security
We use reasonable security measures including:
Secure servers
Encrypted communication where appropriate
Restricted internal access to data
Regular monitoring of systems
While we take security seriously, no online system can guarantee complete protection against all threats.
12. Updating Your Information
If you need to update or correct your information, you may contact us through the website contact form.
13. Deleting Your Information
Visitors and clients may request deletion of their personal data.
Some information may remain in system backups or records required for legal or operational purposes, but it will no longer be actively used.
14. Your Rights
Depending on your location, you may have the right to:
Access personal data
Request corrections
Request deletion
Withdraw consent
Request data portability
15. Children's Privacy
Our services are intended for business owners and individuals over the age of 18.
We do not knowingly collect personal information from children under 18.
16. Legal Compliance
We may disclose personal information if required to comply with:
Applicable laws
Court orders
Legal processes
Law enforcement requests
17. Policy Updates
We may update this Privacy Policy periodically.
Updates will be posted on this page with the revised effective date.
18. SMS Communication
If you provide your mobile phone number and consent to receive messages, Diamondback Digital Media may send SMS messages related to marketing services, consultation scheduling, service updates, or customer support.
You may opt out of SMS messages at any time by replying STOP to any message you receive. After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
Message frequency may vary depending on your interaction with our services. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
19. Contact Information
Email: [email protected]
Phone/Text: +1 518-290-2300
Address: 1208 Concord St, Ballston Spa, NY 12020, United States