1. Introduction
Azan Ecommerce Ltd ("we," "our," or "us") is committed to protecting your
privacy. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you visit our website or use our services.
We are registered in the United Kingdom and comply with UK data protection
laws, including the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
2.1 Personal Information You Provide
- Contact information (name, email, phone number, address)
- Account credentials and security information
- Payment and billing details (processed securely)
- Purchase history and preferences
- Communications, feedback, and support messages
- Business details (company name, VAT number)
- Profile data such as reviews and saved preferences
2.2 Information Automatically Collected
- IP address, browser type, device and operating system
- Pages visited, time spent, and click behaviour
- Cookies and tracking technologies
- General location data based on IP address
2.3 Information from Third Parties
- Payment processors
- Social media platforms (if connected)
- Marketing partners (with consent)
- Fraud prevention and public databases
3. How We Use Your Information
Service Delivery
- Process and fulfill orders
- Provide customer support
- Manage accounts and authenticate users
- Process payments and prevent fraud
Communication
- Send order confirmations and updates
- Respond to inquiries
- Send service announcements
- Marketing communications (with consent)
Business Operations
- Improve website functionality
- Analyze customer behavior
- Develop new products and features
Legal & Security
- Comply with legal obligations
- Enforce our Terms and Conditions
- Prevent fraud and security threats
4. Legal Basis for Processing (UK GDPR)
- Contract performance
- Consent
- Legitimate interests
- Legal obligations
6. Data Security
- SSL/TLS encryption
- PCI-DSS compliant payment processors
- Restricted access controls
- Regular security audits
- Staff training and data backups
While we take strong security measures, no system is 100% secure.
7. Your Rights Under UK GDPR
- Right to access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
- Right to lodge a complaint with the ICO
Email: [email protected]
8. Cookies & Tracking
- Essential cookies
- Performance & analytics cookies
- Functional cookies
- Marketing cookies (with consent)
15. Contact Us
Email: [email protected]
Azan Ecommerce Ltd
United Kingdom
Response Time: Within 48 hours