Privacy Policy

Last Updated: October 2025

1. Introduction

Feature Focus Media Co (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information of our clients, prospects, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

By using our website (order.featurefocusmedia.ca) or any of our services, you consent to the practices described in this policy.

2. Company Information

Business Name: Feature Focus Media Co
Business Address: 1990 Upper Sundance Drive, West Kelowna, BC V4T 3E7
Email: [email protected]

3. Information We Collect

We may collect the following types of personal information when you interact with our website, forms, or services:

Identifying information: name, phone number, and email address.

Technical and analytics data: IP address, browser type, device information, and website usage data through cookies, Meta Pixel, and Google Analytics.

We do not collect payment card information directly. All payments are securely processed through Stripe, which maintains its own privacy and data protection policies.

4. How We Collect Information

We collect personal information through:

Website and booking forms hosted on our Go High Level platform.

Lead capture or promotional forms (e.g., free downloads, consultations).

Chatbots and live chat features on our site.

Automated tracking technologies such as cookies, pixels, and analytics tags.

5. How We Use Your Information

We use collected data for the following purposes:

To process and manage appointment bookings.

To respond to inquiries and customer support requests.

To send marketing communications, newsletters, and updates (with your consent).

To analyze website traffic and marketing performance.

To comply with legal obligations and protect our business interests.

6. Disclosure of Information

We may share personal information only as necessary with trusted service providers who assist in operating our business. These include:

Go High Level, for CRM, automation, and marketing management.

Meta Platforms, Inc., for advertising and analytics.

Stripe, for secure payment processing.

We do not sell, rent, or trade your personal information to third parties.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
All personal data is deleted or anonymized after five (5) years of inactivity or upon verified user request.

8. Data Storage and Security

Personal data is stored securely within Go High Level’s servers located in the United States. We implement appropriate technical and organizational safeguards to protect personal data, including:

Password-protected systems

Two-factor authentication (2FA)

Encryption of data in transit and at rest

Restricted staff access to personal data

While we take all reasonable precautions, no system is completely secure, and we cannot guarantee absolute data security.

9. Your Rights

Under PIPEDA and applicable laws, you have the right to:

Request access to your personal information.

Request correction or deletion of your information.

Withdraw consent for marketing communications at any time.

Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise these rights, contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies, Meta Pixel, and Google Analytics to monitor site traffic, measure marketing effectiveness, and improve user experience.
You can disable cookies through your browser settings; however, some website features may not function properly as a result.

11. Cross-Border Data Transfers

Because our Go High Level platform hosts data on servers located in the United States, your personal data may be transferred and processed outside of Canada. We ensure that all such transfers comply with applicable privacy laws and contractual safeguards.

12. Marketing Communications

By providing your contact information, you consent to receiving marketing messages from Feature Focus Media Co. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly at [email protected].

13. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The “Last Updated” date at the top of this document indicates when the most recent version took effect. Continued use of our website after updates constitutes acceptance of the revised terms.

14. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Feature Focus Media Co
Email: [email protected]
Address: 1990 Upper Sundance Drive, West Kelowna, BC V4T 3E7