Emergency Callouts Handled — Even at 2am
HeyTeam automatically dispatches Gas Safe registered engineers to emergency jobs — app notification first, SMS backup if needed. Cover found before your landlord calls back.
App + SMS backup
Live in 24 hours
Free trial included
Trusted by:
APHC Members
WIAPS Accredited
Property Maintenance Firms
Letting Agent Contractors
The Problems Every Plumbing Contractor Knows
Four problems every plumbing firm faces. HeyTeam solves all of them.
The 2am Burst Pipe Emergency
A landlord calls at 2am — burst pipe, flooded kitchen. You need a Gas Safe engineer at the property within the hour. You spend 30 minutes calling through your list, most don't answer. The landlord calls back, furious.
No Audit Trail for Insurance Claims
When a job goes wrong, the insurer wants timestamps, confirmation records, and job sign-off documentation. You have a string of WhatsApp messages that nobody can interpret. The claim is disputed.
Gas Safe Verification Done Manually
Before every gas job you should be verifying Gas Safe registration is current. In practice, it's a spreadsheet nobody updates. One lapsed card on a boiler job is a prosecutable offence.
On-Call Rota Managed via WhatsApp
You maintain an on-call list for out-of-hours emergencies. Half the time, the person on the rota isn't available. You find this out at midnight. There's no visibility, no accountability, no system.
The Problems Every Plumbing Contractor Knows
Four problems every plumbing firm faces. HeyTeam solves all of them.
The 2am Burst Pipe Emergency
A landlord calls at 2am — burst pipe, flooded kitchen. You need a Gas Safe engineer at the property within the hour. You spend 30 minutes calling through your list, most don't answer. The landlord calls back, furious.
30+ min
to find emergency cover manually
No Audit Trail for Insurance Claims
When a job goes wrong, the insurer wants timestamps, confirmation records, and job sign-off documentation. You have a string of WhatsApp messages that nobody can interpret. The claim is disputed.
£000s
average disputed insurance claim
Gas Safe Verification Done Manually
Before every gas job you should be verifying Gas Safe registration is current. In practice, it's a spreadsheet nobody updates. One lapsed card on a boiler job is a prosecutable offence.
HSE
can prosecute for unverified engineers
No Visibility Across Multiple Sites
You have three jobs running simultaneously. You don't know who's finished where, whether the first fix is ready for second fix, or why site B isn't progressing. You find out at 5pm when it's too late.
2am
is when you find out it's broken
Emergency Covered in Under 10 Minutes
Here's what happens when a landlord calls with a burst pipe at 2am.
Everything a Plumbing Firm Actually Needs
Built around the real workflow of emergency and planned plumbing jobs.
Emergency Callout Automation
Log an emergency job and HeyTeam immediately contacts your available, Gas Safe registered plumbers in order of proximity and priority. First to confirm is dispatched. No phone calls from you.
App + SMS Backup Alerts
Plumbers confirm jobs via the HeyTeam app. In areas with poor signal or for out-of-hours emergencies, SMS backup triggers automatically. Notifications reach engineers even at 2am.
Customer Security Code
Every job comes with a unique PIN the customer uses to verify your plumber on arrival. Essential for lone worker protection and professional credibility — especially with vulnerable residents.
End-of-Job Reports & Photos
Plumbers complete digital job records with photos of the work done. Customers sign off digitally. You have a complete, timestamped audit trail for every job — invaluable for insurance and landlord compliance.
Where's My Crew
Real-time visibility on who's on which job, who's en route to an emergency, and who's available for the next call. Manage out-of-hours cover from one screen.
Transparent Pricing
Pay per admin user. Unlimited engineers on your books. A plumbing firm with 12 engineers and 2 admin users pays £78/month — nothing more.
HeyTeam vs Commusoft, ServiceM8 & Simpro
Job management tools are great for invoicing. None of them solve emergency crew coordination.
What Plumbing Contractors Say
⭐⭐⭐⭐⭐
"We had a burst pipe emergency on a Sunday night. HeyTeam found us a Gas Safe plumber in 6 minutes. I was asleep again by 2:30am. That's never happened before."
Operations Director
Property maintenance firm, London
⭐⭐⭐⭐⭐
"The digital job reports with photos have transformed our relationship with landlords. They can see exactly what was done and when. Zero disputes in 6 months."
Director
Plumbing & heating contractor
⭐⭐⭐⭐⭐
"We used to manage on-call via a WhatsApp rota. Now HeyTeam knows who's available and contacts them automatically. Our response times have halved."
Office Manager
APHC-registered plumbing firm
Simple Per-Admin Pricing
Pay for the people who manage the schedule. Engineers are unlimited and always free.
Free trial includes 20 SMS credits · No credit card required · Cancel anytime
Common Questions from Plumbing Contractors
Can HeyTeam verify Gas Safe registration before dispatching?
You can tag each engineer with their Gas Safe registration details and expiry date. HeyTeam only contacts Gas Safe registered engineers for gas-related jobs. You can set alerts when a registration is approaching expiry.
How does emergency out-of-hours cover work?
You define your on-call rota in HeyTeam. When an emergency job is logged, HeyTeam contacts on-call engineers in order. If the first doesn't respond within your defined window, it moves to the next. You're notified the moment someone confirms.
We work with landlords and letting agents — will they see the job records?
Yes. You can share a secure job report link with landlords and letting agents showing the engineer, timestamps, photos, and sign-off. Professional documentation without any extra effort.
What happens in areas with no signal?
HeyTeam sends app notifications first. If an engineer can't be reached due to poor signal, SMS backup triggers automatically. Emergency callouts are too time-critical for silent failures — SMS guarantees delivery.
How is pricing structured for plumbing firms?
You pay per admin user — office managers, controllers, and directors who schedule the work. Engineers are unlimited and free. A 10-engineer firm with 2 admin users pays £78/month.
Can we use HeyTeam alongside our existing job management software?
Yes. HeyTeam specialises in crew coordination — finding, dispatching, and confirming engineers. It works alongside Commusoft, ServiceM8, or any other system you use for invoicing and job costing.
Stop Losing Sleep Over 2am Emergencies
Join plumbing contractors across the UK who've automated their emergency callout process. Free trial includes 20 SMS credits, no credit card required.
Built by a construction manager with 15 years managing trade contractors across major UK projects.
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