PRIVACY POLICY

The Lookout Towers
Last Updated: March 3, 2026

The Lookout Towers respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Full name

Email address

Phone number

Mailing address (if voluntarily provided)

Appointment and booking details

Communication history (SMS, email, and phone)

Technical Information

IP address

Browser type

Device type

Operating system

Pages visited

Date and time of visits

Referring website

SMS Consent Information

Phone number provided for SMS enrollment

Date and time of opt-in

Method of opt-in (e.g., website form, written consent, or verbal confirmation where permitted)

Records of consent maintained for compliance and auditing purposes

2. How We Use Information

We use your information for legitimate business purposes, including:

Providing requested services

Scheduling and confirming appointments

Responding to inquiries and customer support requests

Sending service-related updates and transactional messages

Delivering SMS communications in accordance with your consent

Sending marketing communications only where explicit consent has been obtained

Improving website performance and user experience

Maintaining compliance with applicable legal and regulatory requirements

3. SMS Communications and Consent

The Lookout Towers uses SMS messaging to communicate with customers who have opted in.

SMS messages may include appointment reminders, confirmations, service updates, and promotional messages where separately consented.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP or request assistance by replying HELP.

Consent to receive SMS messages is not a condition of purchase.

We maintain records of all SMS opt-ins to comply with applicable laws and carrier requirements.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Analyze website traffic

Improve user experience

Store user preferences

Measure marketing effectiveness

We may use third-party services such as Google Analytics to collect and analyze usage data.

You may disable cookies through your browser settings, though some features of the website may not function properly.

5. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

Access is limited to authorized personnel and trusted service providers

Data is retained only as long as necessary to fulfill business purposes or comply with legal obligations

6. Third-Party Service Providers

We may share information with trusted third-party providers that support our operations, including:

CRM platforms

Payment processors

Analytics providers

Messaging service providers

These providers are contractually required to safeguard your information and use it only for authorized purposes.

We do not sell, rent, or trade personal information.

7. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

8. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal data

Request correction of inaccurate data

Request deletion of your data

Opt out of marketing communications at any time

To exercise your rights, contact us at:
[email protected]

9. Children’s Privacy

Our services are not directed to individuals under the age of 13.
We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

The Lookout Towers
Email: [email protected]
Phone: +1 903-570-0969