Your privacy matters to us. This policy explains how LashFlow Systems collects, uses, and protects your personal information when you use our platform.
1. Information We Collect
When you use LashFlow Systems, we may collect the following types of information:
- Account Information: Your name, email address, phone number, and business details when you sign up.
- Booking Data: Appointment history, client records, and scheduling information you store on our platform.
- Payment Information: Billing details processed securely through Stripe. We do not store full card numbers.
- Usage Data: How you interact with our platform, including pages visited and features used.
- Communications: Messages sent through our support channels or in-app messaging.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our booking and marketing platform.
- Process payments and manage your subscription.
- Send you service-related notifications and updates.
- Respond to your support requests and inquiries.
- Analyze usage patterns to improve our features and user experience.
- Comply with legal obligations and enforce our Terms of Service.
3. Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted third parties who assist us in operating our platform (e.g., Stripe for payments, email delivery services).
- Legal Requirements: When required by law or to protect the rights and safety of LashFlow, our users, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Security
We implement industry-standard security measures to protect your information, including SSL encryption, secure data storage, and regular security audits. However, no method of transmission over the internet is 100% secure.
5. Client Data You Store
As a lash artist using LashFlow, you may store client information (names, contact details, appointment history) on our platform. You are responsible for obtaining appropriate consent from your clients to store their data. LashFlow acts as a data processor for this information.
6. Cookies
We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie settings through your browser, though disabling cookies may affect platform functionality.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Export your data in a portable format.
- Opt out of non-essential communications.
- Request restriction of processing in certain circumstances.
To exercise these rights, contact us at [email protected].
8. Data Retention
We retain your account data for as long as your account is active or as needed to provide services. After account cancellation, we retain data for 90 days before permanent deletion, unless required by law to retain it longer.
9. Children's Privacy
LashFlow Systems is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our platform. Continued use of LashFlow after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Website: