MNL Media Co
Last Updated: November 1, 2025
These Terms & Conditions (“Terms”) govern your use of the website operated by MNL Media Co (“MNL Media Co,” “we,” “us,” or “our”) and your purchase and use of our digital marketing services, including AI-powered websites, lead generation, Google My Business optimization, and related services (collectively, the “Services”).
By accessing our website or engaging our Services, you (“Client,” “you,” or “your”) agree to be bound by these Terms.
If you do not agree to these Terms, do not use our website or Services.
1. Services We Provide
MNL Media Co provides digital marketing and related services, which may include:
AI-powered websites and landing pages
Website chat widgets and lead-capture tools
Google My Business (GMB) setup and optimization
Basic on-page SEO and local visibility optimization
Integration of lead capture with SMS/email notifications
Meta (Facebook/Instagram) ads management and lead generation
Other digital marketing consulting or implementation services as agreed in writing
The specific scope of Services, deliverables, timelines, and fees for each Client will be defined in a separate proposal, order form, invoice, or services agreement (“Service Agreement”).
2. Client Responsibilities
You agree to:
Provide accurate and complete information needed to deliver the Services (e.g., business name, contact details, branding assets, login credentials as requested).
Maintain active and compliant ad accounts, payment methods, and platform access (e.g., Meta Business Manager, Google accounts).
Respond to our requests for approvals, content, or feedback within a reasonable time so we can perform the Services.
Follow up with leads promptly and manage your own sales process, appointments, and customer service.
Ensure that any content you provide (text, images, logos, videos, etc.) does not infringe the rights of third parties and complies with applicable laws.
You are solely responsible for how you handle and follow up with leads we generate for you.
3. Fees, Billing, and Payment
Service Fees
Our fees may include, for example:
One-time onboarding or setup fees
Monthly recurring service fees (e.g., website hosting, lead generation retainers)
Project-based or consulting fees
The exact amounts and due dates are set out in your Service Agreement, invoice, or proposal.
Ad Spend
Unless otherwise stated in writing, advertising spend (e.g., Meta Ads, Google Ads) is separate from our management fees and is paid directly by you to the platform. We are not responsible for platform billing errors or charges.
Payment Terms
Payment is typically due in advance of the service period unless otherwise agreed.
Recurring services are billed automatically on a monthly basis or as specified in your Service Agreement.
Late or declined payments may result in suspension or termination of Services.
No Refunds
Unless explicitly stated otherwise in a written Service Agreement signed by both parties, all fees (including onboarding/setup fees and monthly retainers) are non-refundable, even if you decide to stop using the Services before the end of the billing period.
4. Term, Commitment Period, and Termination
Term
The term of your Service Agreement (for example, a 3-month minimum or month-to-month) will be specified in writing.
Minimum Commitment (if applicable)
If your Service Agreement specifies a minimum term (e.g., 3 months), you agree to pay all fees for that full term, regardless of early cancellation.
Termination by Client
You may terminate Services by providing written notice to us at the contact email listed below, subject to any minimum term.
Unless otherwise specified, cancellations for recurring services take effect at the end of the current billing cycle. Amounts already paid are not refunded.
Termination by MNL Media Co
We may suspend or terminate Services immediately if:
You fail to pay amounts due.
You misuse the Services, violate these Terms, or use the Services for unlawful or unethical purposes.
We determine, in our reasonable discretion, that continuing to provide Services would create undue risk or conflict.
Upon termination, all outstanding amounts become immediately due.
5. Leads, Performance, and No Guarantee of Results
Definition of a Lead
For lead-generation or website/SMS chat services, a “lead” generally means a contact from a potential customer who submits valid contact information through:
Website contact forms
Phone calls tracked through a designated number
Chat widget submissions
Other channels agreed in writing
The exact definition and qualification criteria for a lead may be further detailed in your Service Agreement.
Performance and Results
We will use commercially reasonable efforts, skills, and industry best practices to improve your online visibility and generate leads.
However, we do not guarantee any specific number of sales, revenue, profit, or business outcomes. Lead volume, ad performance, and sales results depend on factors outside our control, including your offer, pricing, sales process, market conditions, competition, and seasonality.
Lead Guarantees (if offered)
If we offer any performance-based guarantee (such as a minimum number of leads per month), the details and conditions will be stated explicitly in your Service Agreement. Any such guarantees:
Apply only if you meet all cooperation and response requirements outlined in that agreement.
Are satisfied by the remedies specified there (e.g., additional service time, credits), not by cash refunds unless expressly stated.
6. Use of Third-Party Platforms and Tools
Our Services may rely on third-party platforms and tools (e.g., Meta/Facebook, Google, website hosts, CRMs, SMS gateways, analytics platforms).
Your use of those platforms is subject to their own terms, policies, and rules, which may change at any time. We are not responsible for decisions, outages, policy changes, account restrictions, or bans imposed by any third-party platform.
You authorize us to access and manage your accounts (where you grant access) solely for the purpose of providing the Services.
7. Intellectual Property
Your Content
You retain ownership of all content, logos, trademarks, and materials you provide to us. You grant us a non-exclusive, royalty-free license to use, reproduce, and modify such materials solely for the purpose of delivering the Services.
Our Work Product
Unless otherwise agreed in writing:
We own the underlying frameworks, systems, templates, strategies, and proprietary processes we use to perform the Services.
You receive a limited license to use the website, copy, creative assets, and other deliverables we produce for your internal business purposes.
Restrictions on Use
You may not:
Resell, sublicense, or commercially exploit our systems, templates, or services as your own agency offer.
Copy or reuse our website content, funnels, or other assets for third parties without our written permission.
Portfolio Use
Unless you request otherwise in writing, we may display your website or campaign as part of our portfolio, case studies, or marketing materials, omitting sensitive information.
8. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or financial information disclosed by the other party and to use such information only as necessary to perform or receive the Services.
This does not apply to information that is or becomes publicly available, was already known, or is independently developed without reference to the confidential information.
9. Data, Tracking, and Privacy
We may implement tracking tools (e.g., pixels, tags, analytics) and lead-capture systems as part of the Services.
You are responsible for:
Having an accurate and up-to-date Privacy Policy on your website.
Obtaining any consents required by law (e.g., for cookies, tracking, SMS/email marketing).
Our use of personal data is further described in our separate Privacy Policy, which is incorporated by reference into these Terms.
10. Disclaimers
The Services are provided on an “as-is” and “as-available” basis.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
The Services will be uninterrupted or error-free.
Any specific business outcome, ranking, ad metric, or revenue level will be achieved.
11. Limitation of Liability
To the maximum extent permitted by law:
MNL Media Co will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, business interruption, or loss of goodwill, arising from or related to the Services or these Terms.
Our total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the total amount of fees you paid to us for the Services in the three (3) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow certain limitations; in that case, these limitations apply to the maximum extent permitted by law.
12. Indemnification
You agree to indemnify, defend, and hold harmless MNL Media Co and its owners, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your use of the Services;
Your violation of these Terms;
Your violation of any law or third-party rights;
Any content, data, or materials you provide.
13. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of [Insert State/Province, Country], without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the Services will first be addressed through good-faith negotiations between the parties.
If a resolution cannot be reached, disputes shall be submitted to [mediation/arbitration or courts in your chosen location] unless otherwise required by applicable law.
14. Changes to These Terms
We may update these Terms from time to time.
When we do, we will revise the “Last Updated” date at the top of this page.
Continued use of the website or Services after changes are posted constitutes your acceptance of the updated Terms.
15. Contact Information
If you have any questions about these Terms, please contact:
MNL Media Co
Email: [email protected]
Website: www.mnlmediaco.com