Privacy Policy

Welcome to the website of **Kiyah Fresh and Clean Services** ("the Website"). Your privacy is very important to us, and we are committed to protecting the personal information you share with us when using our services. This Privacy Policy explains what information we collect, how we use it, and how we protect your data. By accessing or using the Website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information when you interact with our Website:

Information You Provide:

When you fill out forms (such as service requests, consultation bookings, or contact forms), we may collect personal details such as:

• Name and contact information (phone number, email address, physical address)
• Service location and property details
• Description of cleaning needs or issues
• Preferred appointment times and contact methods
• Business information (for commercial cleaning inquiries)

Website Usage Data:

We collect non-personal data through automated tools such as Google Analytics. This includes:

• IP address and browser type
• Device information and browsing behavior
• Pages visited and time spent on the Website
• Referral sources and search terms used

This data helps us enhance your experience on the Website and is not personally identifiable.

2. How We Use Your Information

We use your information for the following purposes:

To Provide Services:

• Process service requests and schedule consultations
• Communicate regarding appointments and service details
• Provide estimates and invoices for cleaning work
• Manage commercial and short-term rental cleaning arrangements

To Send Communications:

• Send appointment confirmations and reminders
• Provide service updates and completion notifications
• Share business updates and promotional offers (with your consent)
• Send SMS messages with relevant service information

To Improve Our Services:

• Analyze Website usage to improve functionality
• Gather feedback to enhance service quality
• Develop new services based on customer needs

3. How We Protect Your Information

We use industry-standard security measures to protect your information during collection, transmission, and storage. This includes:

• Secure data transmission using encryption
• Protected storage systems with access controls
• Regular security updates and monitoring

While no system is 100% secure, we take appropriate precautions to safeguard your data.

4. Sharing of Information

We do not sell or rent your personal information. We may share your data in the following limited circumstances:

Service Providers:

We may share information with trusted service providers (such as payment processors, scheduling platforms, or communication tools) solely to help us operate the Website and deliver services. These parties are bound to maintain the confidentiality of your information.

Legal Requirements:

We may disclose your data if required by law or to protect the rights, safety, or property of Kiyah Fresh and Clean Services, our customers, or our community.

5. Third-Party Links

Our Website may contain links to other websites or resources (such as suppliers or partner services). These external sites have separate privacy policies. We encourage you to review those policies as we are not responsible for their content or privacy practices.

6. Remarketing

We may use tools like Google Ads to serve promotional content to previous Website visitors. This remarketing does not involve the collection of personally identifiable information beyond what is already collected through normal Website usage.

7. A2P Compliance (Automated Text Messaging)

We comply with the Telephone Consumer Protection Act (TCPA) and other laws regarding automated communication. By providing your phone number, you consent to receive text messages from us regarding:

• Appointment confirmations and reminders
• Service updates and completion notifications
• Promotional offers (if you opt in)

You can opt out by replying "STOP" at any time.

8. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. Our services are directed to individuals who are at least 18 years old or have parental consent.

9. Use of Personal and Financial Information

Any personal or financial information you provide (such as during payment processing or service requests) is used solely to fulfill your specific request. We do not share this information with third parties except as needed to provide requested services.

10. Data Retention

We retain your personal information only as long as necessary to:

• Provide ongoing services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain service warranty records

Service records may be retained for up to 7 years for warranty and legal purposes.

11. Scope of This Policy

This Privacy Policy applies only to information collected via our Website and digital communications. It does not govern offline interactions, such as in-person consultations, phone calls, or paper forms, though we maintain similar privacy standards for all customer interactions.

12. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your data
• Right to correct inaccurate information
• Right to request deletion of your data
• Right to opt out of communications

To exercise these rights, please contact us using the information below.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. Your continued use of the Website indicates your acceptance of any updates.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: