These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "Participant," or "you") and HLEBEN CPR ("Company," "we," "us," or "our"), a CPR and First Aid training company operating in Randolph, Massachusetts and surrounding areas.
By accessing our website, booking a training session, attending a class, or otherwise engaging with HLEBEN CPR's services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any additional policies referenced herein.
If you are booking on behalf of an organization, employer, church, school, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.
HLEBEN CPR offers CPR, AED, First Aid, and Basic Life Support (BLS) training and certification courses to individuals, businesses, schools, healthcare facilities, churches, community organizations, and other groups throughout the South Shore region of Massachusetts, including but not limited to:
Services may be provided at our designated training location(s), on-site at client facilities, or other mutually agreed-upon venues. The specific scope of services will be outlined at the time of booking.
HLEBEN CPR reserves the right to modify, suspend, or discontinue any service at any time without prior notice. We do not guarantee the availability of any specific course, date, time, or instructor.
Upon successful completion of a course — including satisfactory demonstration of required skills and passing any applicable written or practical assessments — participants will receive a certification card or digital certificate.
Certification cards issued through HLEBEN CPR are typically valid for two (2) years from the date of issuance, consistent with American Heart Association (AHA) guidelines where applicable. It is the participant's sole responsibility to track their certification expiration date and arrange timely renewal.
While our courses are designed to meet commonly accepted standards, HLEBEN CPR makes no guarantee that our certifications will satisfy the specific regulatory, licensing, insurance, or employment requirements of any particular employer, government agency, or jurisdiction. Participants are responsible for confirming that our certifications meet their specific requirements prior to enrollment.
Participants who do not satisfactorily complete course requirements will not receive certification. No refund will be issued solely on the basis of a failed assessment. Remediation options may be offered at the discretion of HLEBEN CPR.
A booking is confirmed upon receipt of a deposit or full payment, as specified at the time of booking. HLEBEN CPR will confirm the date, time, location, and instructor in writing via email or text message.
In the rare event that HLEBEN CPR must cancel a session due to instructor illness, emergency, inclement weather, or other circumstances beyond our control, you will receive a full refund or the option to reschedule at no additional cost. HLEBEN CPR is not responsible for any indirect costs you may incur as a result of a cancellation.
For group or corporate bookings, cancellation terms will be specified in the group service agreement. Minimum headcount requirements may apply. A reduction in group size within 48 hours of the session may result in forfeiture of the per-person fee for absent participants.
HLEBEN CPR accepts payment via cash, check, credit card, debit card, Venmo, Zelle, PayPal, and other electronic payment methods as indicated at the time of booking. Payment is due in full prior to or on the day of training unless a separate invoice arrangement has been agreed to in writing.
Course prices are quoted at the time of booking and are subject to change. Quoted pricing is valid for thirty (30) days from the date of the quote. HLEBEN CPR reserves the right to adjust pricing for future bookings.
Refunds are processed in accordance with the Cancellation Policy outlined in Section 4. Approved refunds will be returned via the original payment method within 5–10 business days.
If a client initiates an unauthorized chargeback or payment dispute, HLEBEN CPR reserves the right to pursue recovery of the full amount owed, plus any fees incurred as a result of the dispute.
All participants are expected to conduct themselves in a respectful, safe, and professional manner throughout all HLEBEN CPR training sessions. The following behaviors may result in removal from the class without refund:
HLEBEN CPR instructors have the sole authority to determine whether conduct warrants removal from a session.
CPR and First Aid training involves physical activity, including chest compressions on mannequins, use of training AED devices, and practice of rescue breathing techniques. By enrolling in a course, you represent that you are physically able to participate and accept the physical demands of the training.
If you have a medical condition, physical limitation, or disability that may affect your ability to participate safely, you are responsible for disclosing this to HLEBEN CPR prior to enrollment. We will make reasonable accommodations where possible.
By participating in a HLEBEN CPR training course, you voluntarily assume all risks associated with the training activities, including but not limited to physical exertion and minor physical discomfort from hands-on practice.
HLEBEN CPR provides all services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of our training programs.
To the fullest extent permitted by applicable law, HLEBEN CPR, its instructors, officers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of income, failure to obtain employment, regulatory non-compliance, or injury arising from application of training in a real emergency. In no event shall HLEBEN CPR's total liability exceed the amount you paid for the specific service giving rise to the claim.
You agree to indemnify, defend, and hold harmless HLEBEN CPR and its instructors from any claims, damages, losses, or expenses (including attorney's fees) arising out of your use of our services, your violation of these Terms, or your actions in applying CPR or First Aid skills in any real-world situation.
All training materials, curricula, scripts, slides, handouts, branding, and content provided by HLEBEN CPR are the proprietary intellectual property of HLEBEN CPR or its licensors. You may not copy, distribute, reproduce, sell, or create derivative works from any HLEBEN CPR materials without express written permission.
Recording of sessions via audio, video, or photography is prohibited without prior written consent from HLEBEN CPR.
Your privacy is important to us. HLEBEN CPR collects and uses your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
HLEBEN CPR reserves the right to update or modify these Terms at any time. Changes will be effective upon posting or direct notification. Your continued use of our services after such changes constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Any disputes shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Norfolk County, Massachusetts, in accordance with the rules of the American Arbitration Association.
Questions or concerns about these Terms? Please reach out: