Effective Date: 09/12/25 (mm/dd/yy)

At Sense Suite, we recognize that your business data is one of your most valuable assets. This Data Policy outlines how we collect, process, store, protect, and govern data within our platform and services.

1. Purpose of this Policy

The purpose of this Data Policy is to:

Ensure transparency in how we handle customer and business data.

Protect sensitive information against unauthorized access or misuse.

Comply with data protection regulations such as GDPR, CCPA, and other applicable laws.

2. Data We Handle

Sense Suite may collect and process the following categories of data:

Customer Data: Contact information, communication history, CRM records, marketing preferences.

Business Data: Company details, team accounts, pipeline activity, client performance metrics.

Financial Data: Billing details, payment history, and transaction records (processed securely by payment providers).

Usage Data: Login activity, feature usage, IP addresses, device/browser details, session logs.

Support Data: Emails, chats, or calls you make to our support team for troubleshooting.

3. Data Ownership

All data you upload or create within Sense Suite remains your property.

Sense Suite acts as a data processor and will only process data on your behalf.

We do not claim ownership of your leads, campaigns, files, or communications.

4. Data Processing & Usage

We process data to:

Deliver platform functionality (CRM, automations, pipelines, AI insights).

Improve product performance and user experience.

Provide analytics and reports to help you grow your business.

Ensure compliance with legal and regulatory requirements.

Prevent fraudulent or abusive activities.

We never use your customer data for our own marketing purposes.

5. Data Storage & Security

Data is stored on secure, encrypted servers hosted with industry-leading providers.

AES-256 encryption is used for stored data; TLS/SSL protocols secure data in transit.

Multi-factor authentication (MFA), firewalls, and intrusion detection systems add additional layers of protection.

Access to customer data is strictly controlled and limited to authorized personnel only.

6. Data Sharing

We only share data in limited cases:

With trusted third-party providers (e.g., payment gateways, cloud hosting, integrations) needed to run our services.

When required by law, regulation, or valid legal request.

In the event of a merger or acquisition, where your data may be transferred under strict confidentiality agreements.

We do not sell or rent customer data.

7. Data Retention

Customer data is retained for as long as your account remains active.

Upon account cancellation, data will be securely deleted after a retention period (unless legally required to retain).

You may request deletion of your data at any time (see Section 9).

8. International Data Transfers

If data is transferred outside your country, we ensure compliance with applicable regulations (e.g., GDPR Standard Contractual Clauses for EU users).

9. Your Data Rights

As a user, you have the right to:

Access your data.

Correct inaccurate information.

Request deletion of your data.

Export/port your data in a machine-readable format.

Restrict or object to data processing (where applicable under GDPR/CCPA).

To exercise these rights, email us at [email protected].

10. Policy Updates

We may revise this Data Policy periodically. Updates will be posted on our website with a revised effective date. Continued use of Sense Suite constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Data Policy or how your data is managed:
📧 [email protected]
📍 766 Southeast Walnut Avenue, Dallas OR 97338