1. The acceptance of a Phone or Home consultation, or any Day/Night bookings or any support package in your home will be deemed as acceptance of the following terms and conditions.
2. The fee for the Sleep consultancy services is due in advance of the initial consultation.
3. If the package is cancelled the following terms and conditions apply: -Less than 48 hours’ notice - full amount payable -48 hours to 7 days’ notice – 50 % of final fee payable -7 to 14 days -25% of final fee payable The bookings aren’t transferable to another date.
4. There will be a deposit payable to secure any at home services. The deposit fee will depend on the package you choose.
5. Any deposit paid to secure the booking will be non-refundable.
6. The parent and Alexandra Wagenhoffer The Travel Sleep Nanny
accepts that whilst working with small children there are sometimes situations where consultations or home visits need to be cancelled due to illness. If this is the case, the Parent and Sleep consultant will endeavor to work with the client to arrange another date and there will be no charge or cancellation fee if the same service is being booked for a later date.
7. The Parent and Sleep therapist advises that all Parents follow the SIDS guidelines when dealing with when dealing with their child’s sleep. Please refer to www.lullabytrust.org.uk
8. All advice Given by the Sleep consultant from previous experience, training and opinion only and should not be treated as a substitute for medical advice from your GP’s or Pediatrician.
9. Alexandra Wagenhoffer The Travel Sleep Nanny does not work in a medical capacity and any concerns about your baby’s or child’s medical health should be taken up with your GP or health visitor.
10. Sleep Consultancy does not accept responsibility or liability for the sleep training that does not achieve the required result during the support package process. Sleep plans are designed to have the baby/child sleeping well; however, the parent accepts responsibility for this success after the sleep consultant has finished their time in the client’s home
11. Sleep consultancy advises that the parent is consistent and stick to the sleep plan provided in order to achieve success. The outcome of the sleep training depends highly on parental consistency and therefore by agreeing to undertake the sleep training, the parents agree to work alongside the sleep consultant to achieve the best results possible. It will work- it’s just taking time and consultancy.
12. Any medical or feeding concerns about your baby or child should be expressed in the early consultation stages of sleep training so that the Sleep Consultant can address these before putting together a plan.
13. The Sleep routine plans will be written and sent through via PDF email format within 1 working days of the initial consultation.
14. Alexandra Wagenhoffer Sleep consultant advises parents to read the plan carefully before embarking on any sleep training/new routines/behavioral changes.
15. Sleep consultancy follow up email and text service includes unlimited text and email support for clients following their initial consultation or home support packages. Phone calls are additional aside from the 30-minute call as specified as part of the package.
16. Alexandra Wagenhoffer Sleep consultant is contactable during the hours of 8 am to 8 pm during the support period from Monday to Fridays and Saturday 9am – 16 pm. During this time messages and emails will be responded as soon as possible, usually within 24 hours however there may be times when Sleep Consultant is with a client or due to personal circumstances cannot reply as quickly as this.
17. The support period is non-refundable and lasts for the designated time post-consultation unless a date has been agreed otherwise. If the support is not used by the client, there is no refund available.