Ai-AutoMATE PTY LTD
Privacy Policy
Last Updated: 29th July 2025
Ai-AutoMATE PTY LTD ("we", "our", "us") respects your privacy and is committed to protecting it in accordance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. This policy explains how we collect, use, store, protect and disclose your personal information when you visit our website or use our services. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, you should stop using our website and services immediately.
1. What This Policy Covers
This Privacy Policy applies to personal information we collect through:
Our website and online forms
Email, SMS and other electronic communications between you and us
Interactions with our services or platforms
This policy does not apply to third-party websites, tools or services we link to, as we do not control how they collect or use your information.
2. Information We Collect
We may collect the following information:
Personal information: Name, business name, postal address, email address, phone number, and other information you provide when contacting or registering with us.
Business and lead data: Information you provide about your prospective customers (e.g., name, phone number, email), where you confirm you have obtained appropriate consent for us to contact them on your behalf.
Technical information: IP address, browser type, device information, and browsing behaviour on our site, collected via cookies and tracking technologies.
Communications: Copies of emails, messages, and enquiries you send to us.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve our website functionality
Analyse website traffic and user behaviour
Remember your preferences
You can manage or disable cookies via your browser settings, but this may affect site performance.
4. How We Use Your Information
We may use your information:
To provide our services and deliver on our agreements with you
To communicate with you about your account, services or support enquiries
To process payments and invoices
To send you updates, offers, or marketing communications (you can opt out at any time)
To improve our website and services
To comply with our legal obligations
For any other purpose you consent to
We may use aggregated, anonymised data to improve our services and technology. This data cannot identify you or your customers.
5. Sharing Your Information
We do not sell your personal information. We may disclose information:
To our employees, contractors or service providers who need it to perform work for us (bound by confidentiality obligations)
To third-party technology providers we use (e.g., cloud hosting, AI tools) solely to deliver our services
If required by law, regulation, court order, or to protect our legal rights
In the event of a business sale, merger or restructuring, where information may be transferred to a new owner under confidentiality agreements
With your consent or at your direction
6. Data Security
We take reasonable steps (administrative, technical and physical safeguards) to protect personal information from unauthorised access, use, loss or disclosure. However, no online service is 100% secure, and we cannot guarantee absolute security of transmitted data.
7. Data Storage and Transfers
We store personal information securely in Australia or via reputable service providers who comply with Australian Privacy Principles (APPs) or equivalent standards. If information is transferred overseas (e.g., for cloud services), we take reasonable steps to ensure appropriate protections are in place.
8. Access, Correction and Deletion
You have the right to:
Access the personal information we hold about you
Request corrections if it is inaccurate or incomplete
Request deletion of your data, subject to legal and contractual obligations
Requests can be made by emailing us at [Your Email]. We may need to verify your identity before processing requests.
9. Retention of Information
We retain personal information for as long as needed to deliver our services and comply with legal obligations.
We may retain certain anonymised or aggregated data for business analytics.
10. Children
Our services are not intended for individuals under 18. We do not knowingly collect information from children. If we become aware that we hold such data, we will delete it promptly.
11. Links to Third Parties
Our website may contain links to external websites. We are not responsible for how those sites handle your information and recommend you review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via our website or email where appropriate. The updated version will take effect from the date specified at the top of the policy.
13. Contact Us
For questions, requests or complaints about this Privacy Policy or how we handle personal information, contact:
Ai-AutoMATE PTY LTD
2 Pumphouse Crescent
Rutherford NSW, 2320
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for further assistance.