TCPA Compliance Policy

Last Updated: 4/4/25

Introduction

At ("we," "our," or "us"), we are committed to complying with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA). This TCPA Compliance Policy explains how we adhere to TCPA requirements when using AI calling technology and automated messaging systems, and outlines what you can expect from our services regarding telemarketing and communication practices.

What is the TCPA?

The Telephone Consumer Protection Act (TCPA) is a federal law enacted in 1991 that regulates telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. The TCPA is enforced by the Federal Communications Commission (FCC) and provides guidelines for businesses engaging in telephone and text message communications with consumers.

Our Commitment to TCPA Compliance

is committed to maintaining the highest standards of TCPA compliance in all our AI-powered communication services. We have implemented robust policies and procedures to ensure that our services are used in accordance with TCPA regulations.

Key TCPA Requirements We Follow

Prior Express Written Consent

We require prior express written consent before making:

Auto-dialed or prerecorded telemarketing calls to residential landlines

Auto-dialed or prerecorded calls or texts to mobile phones

Artificial or prerecorded voice telemarketing calls to residential and mobile numbers

Our systems are designed to ensure that calls and messages are only directed to individuals who have provided appropriate consent.

Do Not Call Provisions

We maintain compliance with Do Not Call (DNC) regulations by:

Honoring the National Do Not Call Registry

Maintaining an internal Do Not Call list

Implementing processes to ensure numbers on these lists are not contacted

Promptly adding consumers to our internal DNC list when requested

Identification Requirements

All calls placed through our systems include:

The name of the business or individual making the call
A telephone number where the caller can be reached
Clear disclosure of the nature of the call

Calling Time Restrictions

Our systems are configured to respect calling time restrictions, ensuring that calls are only placed between 8:00 AM and 9:00 PM local time at the called party's location.

Opt-Out Mechanisms

We implement clear and easy-to-use opt-out mechanisms for all communication channels:

Each outbound call includes instructions on how to opt out of future callsAll text messages contain opt-out instructionsOpt-out requests are processed and honored immediately

How We Help Our Clients Maintain TCPA Compliance

As a provider of AI-powered communication solutions, we not only adhere to TCPA regulations ourselves but also help our clients maintain compliance through:

Consent Management

We provide tools and guidance for proper consent collectionOur systems record and store consent documentationWe implement verification processes to ensure consent is properly obtained before communications begin

List Scrubbing

We offer services to scrub contact lists against the National Do Not Call Registry

Our systems automatically filter out numbers on internal Do Not Call lists

We help identify and remove wireless numbers when appropriate consent has not been obtained

Compliance Training

We provide guidance on TCPA compliance best practices

We offer training materials to help clients understand their compliance obligations

We maintain up-to-date information on changes to relevant regulations

Call Time Restrictions

Our systems are programmed to respect time zone-specific calling hour restrictions

We implement technological measures to prevent calls outside of permitted hours

Record Keeping

We maintain detailed records of consent, communications, and opt-outs

Our systems track and document compliance measures

We assist with audit trail creation for compliance verification

Client Responsibilities

While we provide tools and systems designed to facilitate TCPA compliance, our clients are responsible for:

Ensuring they have obtained proper consent before providing us with contact lists

Providing accurate information about the nature and purpose of calls or messages

Honoring opt-out requests received through channels other than our systems

Maintaining their own compliance with all applicable laws and regulations

Understanding that compliance requirements may vary based on industry, location, and specific use cases

Regular Policy Updates

We regularly review and update our TCPA compliance policies to reflect changes in regulations, court decisions, and FCC rulings. We encourage all clients to stay informed about these changes and to consult with their legal counsel regarding specific compliance requirements for their business.

Reporting Concerns

If you have any questions or concerns regarding our TCPA compliance practices, or if you believe you have received a communication from us or one of our clients that does not comply with TCPA regulations, please contact us at:

Email:

Address:

Disclaimer

This TCPA Compliance Policy is provided for informational purposes only and does not constitute legal advice. We recommend that all clients consult with qualified legal counsel to ensure their own compliance with the TCPA and other applicable laws and regulations.

Last Updated: 4/4/25