AfterHours Septic LLC ("AfterHours Septic," "we," "us," or "our") operates afterhoursseptic.com and provides The Siren System, an automated after-hours communication platform for septic service professionals. This Privacy Policy explains how we collect, use, and protect information from our business clients (septic professionals) and visitors to our website.
This policy applies to: our website (afterhoursseptic.com), our client onboarding and management processes, business-to-business communications via SMS, email, and phone, and payment processing through Stripe.
This policy does NOT govern how our clients (septic professionals) collect or use data from their own customers (homeowners). Clients are responsible for their own privacy practices.
We collect the following categories of information from prospective and active clients:
Contact and Business Information: Name, business name, phone number, email address, and business address provided through our website contact form or onboarding survey.
Payment Information: Billing details processed through Stripe. AfterHours Septic does not store credit card numbers or payment credentials directly. All payment data is handled by Stripe in accordance with PCI-DSS standards.
Communication Records: Records of SMS messages, emails, and phone calls exchanged between AfterHours Septic and our clients for service delivery and support purposes.
System Usage Data: Information about how clients interact with the Siren System platform, including automation activity logs, form submissions, and CRM data stored within GoHighLevel.
Website Usage Data: Standard web analytics including pages visited, browser type, device type, and referring URLs collected through GoHighLevel website analytics.
We use collected information for the following purposes:
Service Delivery: To configure, deploy, and operate The Siren System on behalf of clients, including setting up automations, SMS workflows, VAPI voice responses, and Docuseal e-signature processes.
Client Communication: To send service updates, onboarding instructions, system alerts, and support communications via SMS, email, and phone.
Billing and Payments: To process setup fees and monthly subscription payments through Stripe.
Business Operations: To manage client relationships within our GoHighLevel CRM platform and maintain records of service agreements executed through Docuseal.
Marketing Communications: With your consent, to send information about new features, pricing updates, and promotions related to The Siren System. You may opt out at any time by replying STOP to any SMS or clicking unsubscribe in any email.
AfterHours Septic communicates with business clients (septic professionals) via SMS for the following purposes:
Non-Marketing SMS: Service-related messages including onboarding instructions, system status updates, billing notifications, and support communications. Message frequency varies based on service activity.
Marketing SMS: Promotional messages about The Siren System, new features, and service offerings, sent only with your prior written consent.
Standard message and data rates may apply. Reply STOP to opt out of SMS communications at any time. Reply HELP for assistance. For support, contact [email protected].
AfterHours Septic uses a verified toll-free number for all SMS communications. We do not use 10DLC short codes for our direct business communications.
AfterHours Septic does not sell, rent, or trade your personal or business information to third parties. We share information only in the following circumstances:
Service Providers: We share necessary information with GoHighLevel (CRM and automation platform), Stripe (payment processing), Make.com (workflow automation), Docuseal (e-signatures), VAPI (AI voice), and Pushover (emergency notifications) solely to deliver our services.
Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
Business Transfer: In the event of a merger, acquisition, or sale of AfterHours Septic, client information may be transferred as part of that transaction with notice provided.
We retain client information for as long as necessary to provide services and comply with legal obligations. Upon termination of a service agreement, we retain records for a minimum of three (3) years for business and legal purposes. Payment records are retained as required by applicable tax and financial regulations.
AfterHours Septic implements reasonable technical and organizational measures to protect your information, including use of enterprise-grade platforms (GoHighLevel, Stripe) with their own security protocols, encrypted data transmission (HTTPS), and access controls limiting data access to authorized personnel only.
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Our website may contain links to third-party websites. AfterHours Septic is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.
We may update this Privacy Policy from time to time. Changes will be posted to afterhoursseptic.com with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
For privacy-related questions or concerns, contact:
AfterHours Septic LLC417 South Walnut Street, Clinton, IL