We may collect the following categories of information from you:
A. Information You Provide Directly
When you complete the open house sign-in form or otherwise interact with us, you may provide:
- First name
- Last name
- Phone number
- Email address
- Whether you are: “Just looking”, “Buying soon”, “Need to sell first”, or “Investor”
- Whether you are currently working with an agent
- The home you visited (property address or identifier)
- Any questions or additional details you provide in communications with us (e.g., via SMS, email, or during calls)
If you choose to proceed further in a transaction, we may collect additional information as needed for showings, offers, or contracts, as permitted by law.
B. Information Collected Automatically
If this form is hosted on or accessed through our website or landing pages, certain information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type and operating system
- Referring and exit pages
- Dates, times, and duration of visits
- General location based on IP address
- Pages viewed and links clicked
We may use cookies, pixels, and similar tracking technologies to collect this information.
C. Communication & Interaction Data
When you communicate with us via SMS, email, or phone, we may collect:
- Message content
- Time and date of messages
- Call details (such as time, date, and duration)
- Notes or summaries from conversations related to the home you visited or similar homes, your needs, and your timeline
We use the information we collect for purposes including, but not limited to:
- Following up after an open house regarding the home you visited
- Answering your questions about the property you visited
- Sending you details and recommendations for similar homes in Lakewood or surrounding areas
- Determining your timeline and needs (e.g., just looking, buying soon, need to sell first, investor)
- Communicating about showings, appointments, and potential transactions
- Sending non-marketing, transactional messages related to your inquiries and any active transactions
- Sending marketing and promotional communications, where you have given appropriate consent
- Operating, maintaining, and improving our website, funnels, and Services
- Conducting analytics to understand usage and improve our marketing and communication strategies
- Protecting against fraud, abuse, or unlawful activity
- Complying with legal obligations and enforcing our agreements
Our funnel includes separate options for non-marketing and marketing communications.
A. Non-Marketing / Transactional Communications
By checking the non-marketing consent box and submitting your information, you consent to receive non-marketing text messages, calls, and emails from us regarding:
- The home you visited
- Follow-up questions about your visit
- Requests for feedback or additional information
- Property updates and transaction-related communications (if you move forward with a home)
Message frequency varies. Message & data rates may apply. You may text HELP for assistance and STOP to opt out of SMS at any time.
B. Marketing & Promotional Communications
By checking the marketing consent box, you consent to receive marketing and promotional messages from us, which may include:
- Information about similar homes and new listings
- Special offers, discounts, and promotions
- Market updates and educational content
- Announcements about events, open houses, or services
These messages may be sent by SMS/text, email, or phone. Message frequency varies. Message & data rates may apply. Text HELP for assistance and STOP to opt out of SMS at any time.
Your consent to receive marketing messages is not a condition of buying or selling a property or using our Services.
If you access this funnel through our website or landing pages, we may use cookies, pixels, and similar technologies to:
- Understand how visitors interact with our pages
- Improve functionality and user experience
- Measure the performance of our ads and marketing campaigns
- Help secure our Services
You can typically adjust your browser settings to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of the website or funnel may not function properly.
We may share your information with:
Service Providers
Third-party vendors who help us operate and deliver our Services, such as:
- CRM (customer relationship management) platforms
- SMS and email service providers
- Website and landing page hosting providers
- Scheduling tools
- Analytics and advertising partners
These providers are authorized to use your information only as necessary to perform services on our behalf.
Real Estate & Business Partners
Where appropriate and with your knowledge or consent, we may share your information with:
- Cooperating real estate brokers and agents
- Service providers related to real estate transactions (e.g., lenders, inspectors, title companies), as needed to facilitate your home search or transaction
Legal & Compliance
We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to:
- Comply with a legal obligation, subpoena, or court order
- Protect and defend our rights or property
- Protect the safety of our clients or the public
- Investigate and prevent fraud or illegal activity
We do not sell your personal information. If you are a California resident, we do not sell personal information as defined under the California Consumer Privacy Act (CCPA).
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as reasonably necessary to:
- Follow up after your open house visit
- Maintain records of communications and consents
- Provide ongoing real estate services, if you choose to work with us
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
If you would like us to delete your information, contact us using the details at the end of this Policy. We will respond in accordance with applicable law.
Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete it as soon as reasonably practicable.
Depending on your location, you may have certain rights regarding your personal information, which may include:
- The right to know what personal information we collect and how we use it
- The right to request access to the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your information, subject to legal and contractual obligations
- The right to opt out of certain communications or data uses
To exercise these rights, please contact us at [email protected] with your request. We may need to verify your identity before responding to certain requests.
Our funnel or follow-up communications may include links to third-party websites or resources. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using the Services, you consent to these transfers, subject to applicable laws and appropriate safeguards.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Any changes will become effective when posted or otherwise made available with the funnel. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Policy.
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to make a privacy-related request, please contact:
Bratz Real Estate Solutions
Business Address: 2020 Arthur Avenue, Lakewood, Ohio, USA
Contact Email: [email protected]