Lumé Wellness & Med Spa
Privacy Policy
Lumé Wellness & Med Spa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, maintain, and disclose information collected from clients, website visitors, and individuals who enroll in our SMS communications.
Information We Collect
We may collect personal information that you voluntarily provide to us when you schedule an appointment, fill out a form, sign up for text messages, make a purchase, or otherwise interact with us. This information may include your name, phone number, email address, mailing address, date of birth, payment information, and appointment history.
If you opt in to receive SMS communications, we collect your mobile phone number and your consent to receive text messages.
We may also collect limited non-personal information automatically when you visit our website, such as IP address, browser type, device information, and website usage data through cookies or analytics tools.
How We Use Your Information
Schedule and confirm appointments
Provide requested services
Process payments
Send appointment reminders
Respond to customer service inquiries
Send promotional or marketing communications (only if you opt in)
Improve our services and website functionality
Information Sharing
We do not sell, rent, or trade your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We may share personal information with subcontractors and service providers who assist us in operating our business and providing services. These may include payment processors, appointment scheduling platforms, customer service providers, and SMS messaging platforms. These subcontractors are authorized to use your information only as necessary to provide support services on our behalf.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
We may also disclose information if required to do so by law or in response to valid legal requests.
SMS Communications
If you choose to opt in to receive SMS messages from Lumé Wellness & Med Spa, you may receive appointment reminders, promotional offers, service updates, and important notifications.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying "STOP" to any message. For assistance, reply "HELP" or contact us directly.
Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at the information provided below.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
