Effective Date: Dec 03,2024

At Elkah Legacy, we are committed to protecting your privacy and safeguarding the personal information you share with us. This privacy policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.

1. Information We Collect

We collect personal information that you provide directly to us when you visit our website, purchase our products, or communicate with us. This information may include your name, email address, phone number, shipping address, billing details, and any other data necessary for us to process your orders or respond to your inquiries.

We also collect non-personal information automatically when you interact with our website, such as IP address, browser type, device type, and browsing behavior, through the use of cookies and similar technologies.

2. Use of Your Information

We use the information we collect to:

- Process and fulfill orders, including shipping and handling.

- Communicate with you regarding your order status, shipping information, and customer support requests.

- Improve and personalize your experience on our website.

- Provide you with promotional offers and updates, with your consent.

- Respond to legal obligations and enforce our terms of service.

3. Program Description & SMS Messaging Compliance

Elkah Legacy offers an SMS communication program to provide customers with important updates, promotional messages, and customer service assistance. By opting in to receive SMS messages from us, you consent to receive text messages at the mobile number you provided. Message frequency may vary.

Opt-Out Instructions: You can opt-out of SMS messages at any time by replying "STOP" to any message you receive. Upon doing so, you will no longer receive marketing or promotional messages from us. If you wish to resume receiving SMS messages, please contact us directly to re-enroll.

Help Instructions: For any help or assistance regarding our SMS program, you can reply "HELP" to any SMS message you receive. Alternatively, you may reach us at support@elkahlegacy.com.

Carrier Liability: Please note that message delivery is subject to carrier networks, and carriers are not liable for delayed or undelivered messages.

Data Privacy & Third-Party Sharing: We do not share, rent, or sell your mobile data or any other personal information to third parties for marketing purposes. Your data is solely used for the purposes described above and will be handled in compliance with industry standards.

4. Compliance with Industry Standards

Elkah Legacy is committed to adhering to industry standards for SMS messaging, including CTIA guidelines and A2P messaging rules. Any violations of these rules, such as misuse of opt-out processes or inappropriate use of customer information, may result in fines and penalties. We strive to maintain full compliance to protect both our customers and our business.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve user experience and analyze web traffic. Cookies are small files that are stored on your device. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use some features of our site.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses SSL encryption to ensure secure data transmission, and we regularly review our security practices to safeguard your privacy.

7. Third-Party Services

We may share certain information with third-party service providers to fulfill orders, process payments, or provide marketing services. These service providers are bound by contractual agreements to protect your data and only use it for specified purposes.

8. Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us at support@elkahlegacy.com. We will respond to your request within a reasonable timeframe.

9. Changes to This Policy

Elkah Legacy reserves the right to update this privacy policy as necessary. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions or concerns regarding this privacy policy or our practices, you may contact us at:

Email: support@elkahlegacy.com