Answers to Your Questions About Care at Turning Point Psychiatry

Turning Point Psychiatry provides evaluation and treatment for a wide range of mental health concerns, including depression, anxiety disorders, bipolar disorder, ADHD, OCD, trauma- and stress-related conditions, sleep difficulties, and mood or behavioral changes. We care for both adults and children, and we tailor each treatment plan to the individual’s needs and goals.

Yes. Our providers care for adults as well as children and adolescents. When working with younger patients, we take a family-centered approach, which may include meeting with parents or guardians, gathering school and developmental history, and coordinating with other professionals when appropriate (such as therapists, pediatricians, or school counselors) with your consent.

Psychiatrists are medical doctors who specialize in diagnosing and treating mental health conditions. They can prescribe medications, provide diagnostic evaluations, and offer supportive care. Therapy (also called counseling or psychotherapy) is typically provided by psychologists, licensed counselors, or social workers and focuses on talk-based approaches such as CBT, trauma-focused therapy, or family therapy. At Turning Point Psychiatry we focus on psychiatric evaluation and medication management, and we often collaborate with therapists to provide comprehensive care.

Your first visit is a comprehensive psychiatric evaluation. We will review your current concerns, medical and mental health history, medications, family history, and goals for treatment. For child and adolescent visits, we usually meet with the parent or guardian and the child. At the end of the evaluation, we will discuss diagnostic impressions, treatment options, and a recommendation that may include medication, therapy referrals, lifestyle changes, or further testing if needed.

Initial psychiatric evaluations usually last between 60 and 90 minutes so we have enough time to understand your concerns and answer your questions. Follow-up visits are typically 20–30 minutes and are scheduled based on your needs and the stability of your symptoms—often every 4–12 weeks. We may schedule more frequent visits early in treatment or during medication changes, and then space them out as you become more stable.

Yes. We provide secure telehealth (video) appointments for patients located in Texas when clinically appropriate. Telehealth is a great option for follow-up visits, busy parents, college students, and individuals who live farther from Sugar Land. Certain situations, such as complex evaluations or safety concerns, may require in-person visits. Our team will let you know which option is best for your situation.

You can request an appointment by calling our office during business hours or by submitting a request through our website or patient portal. We do our best to offer timely new patient appointments and to keep follow-up visits on a consistent schedule. While same-day appointments are not always available, we maintain a cancellation list and will contact you if an earlier time opens. If you are experiencing a life-threatening emergency, please call 911 or go to the nearest emergency room rather than waiting for an office appointment.

Our insurance participation can change over time, so the most accurate way to confirm coverage is to call our office. We will let you know which insurance plans we are currently in network with and whether we are able to bill your specific plan. If we are out of network, we can provide a detailed receipt (superbill) that you may submit to your insurance company for possible reimbursement, depending on your out-of-network benefits.

We offer self-pay options for patients who are out of network or who prefer not to use insurance. Our team will review the current fees for initial evaluations and follow-up visits before you schedule so there are no surprises. Payment is typically due at the time of service, and we accept common forms of payment such as credit or debit cards and Health Savings Account (HSA) cards.

Yes. Your privacy is very important to us. We follow all federal and state laws, including HIPAA, to protect your health information. Your records are stored in a secure electronic health record system. We only share information with other providers or family members when you give written permission, except in specific situations required by law—such as concerns about immediate safety, suspected abuse, or court orders. We will explain these limits to confidentiality at your first visit and answer any questions you may have.

Medication decisions are made collaboratively. We will review the potential benefits, risks, and side effects of any recommended medication and answer your questions before starting treatment. Once a medication is prescribed, we monitor your response and adjust the dose or plan as needed. For children and adolescents, we discuss medications in detail with parents or guardians and consider non-medication options when appropriate. If urgent concerns arise, such as severe side effects or thoughts of self-harm, we will guide you on next steps, which may include emergency care.

Yes, we encourage involvement from all legal guardians whenever possible. For divorced or separated parents, we may request documentation regarding legal custody and consent for treatment. Clear communication helps us provide safe and consistent care. We can coordinate scheduling, share treatment recommendations, and obtain consent in a way that respects your family’s structure and legal agreements.

We perform clinical evaluations for ADHD and related concerns, which may include a detailed history, rating scales, and review of school information. Formal psychological or neuropsychological testing (such as IQ or learning disability testing) is not performed in our office, but we frequently refer to trusted local psychologists for comprehensive testing when it is needed to clarify diagnosis or support school accommodations.

To ensure safe prescribing, we generally provide enough medication to last until your next scheduled visit. Refill requests should be submitted several business days before you run out. Certain medications have strict monitoring requirements and cannot be refilled early. We also have a cancellation and no-show policy; if you need to change an appointment, please contact us as early as possible so we can offer that time to another patient in need. Our staff will review the current policy with you when you schedule.

Our practice is not a 24-hour crisis center. If you or a loved one is in immediate danger, having thoughts of self-harm or harming others, or experiencing a medical emergency, call 911 or go to the nearest emergency room right away. You can also contact the 988 Suicide & Crisis Lifeline by dialing or texting 988. You may notify our office after you are safe so that we can support follow-up care, but urgent safety concerns should never wait for an office appointment or voicemail response.