Last Updated: April 20, 2026
This Privacy Policy explains how CBS Services, LLC, Doing Business As (DBA) Thoughtly collect, use, protect, and manage personal information when you use our website, subscription services, SMS communications, email communications, and related services.
By using Thoughtly services, visiting our website, creating an account, subscribing to our services, submitting a form, or opting into communications from us, you agree to the practices described in this Privacy Policy.
Thoughtly may collect personal information that you voluntarily provide to us, including:
Name
Email address
Phone number
Billing or subscription information
Account preferences
Reminder settings
SMS and email communication preferences
Customer support messages
Information submitted through forms, checkout pages, account settings, or support requests
We may also collect limited technical and website usage information, including:
IP address
Browser type
Device type
Pages visited
Time spent on our website
Referring website
Cookie and tracking information
General interaction data
We use collected information to operate, provide, improve, and support Thoughtly services.
This may include using your information to:
Create and manage your account
Provide relationship reminders and thoughtful message prompts
Send SMS messages requested by you
Send email communications requested by you
Manage subscriptions, billing, and account settings
Process payments
Provide customer support
Respond to questions or requests
Send service updates and account notifications
Send promotional or marketing communications when you have opted in
Improve website performance and user experience
Monitor service usage and troubleshoot issues
Comply with legal, security, and operational requirements
Thoughtly and CBS Services, LLC may send SMS messages to users who have opted in through approved consent methods.
You may opt into SMS communications by providing your phone number through a Thoughtly website form, checkout page, subscription page, account setting, or another approved opt-in method.
By opting in, you agree to receive SMS messages from Thoughtly and CBS Services, LLC. Messages may include:
Relationship reminders
Thoughtful message prompts
Check-in reminders
Service updates
Account notifications
Subscription-related messages
Customer support messages
Promotional or marketing messages, when applicable
Consent to receive SMS messages is not a condition of purchase.
Message frequency may vary based on your subscription, reminder preferences, account activity, and communication settings. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators, service providers, and technology providers necessary to deliver the SMS messaging service.
All other data-sharing categories described in this Privacy Policy exclude SMS opt-in data and consent. SMS opt-in data and consent will not be sold, rented, shared, or disclosed for marketing or promotional purposes.
Thoughtly does not sell personal information.
We may share limited information with trusted service providers who help us operate our business and provide services to you. These may include providers that assist with:
Website hosting
Payment processing
Subscription management
Customer support
Email delivery
SMS delivery
Analytics
Security
Service operations
These service providers are only permitted to use information as needed to perform services on our behalf.
SMS opt-in data and SMS consent are not shared for marketing or promotional purposes and are only shared with providers necessary to deliver SMS communications.
We may also disclose information if required to do so by law, regulation, legal process, or governmental request.
Thoughtly may use cookies, pixels, analytics tools, and similar technologies to understand website activity, improve website performance, remember user preferences, and evaluate marketing effectiveness.
These technologies may collect information such as:
Browser type
Device type
Pages visited
Time spent on the website
Referring pages
General website interaction data
You can control or disable cookies through your browser settings. Disabling cookies may affect some website features or functionality.
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.
You may request to:
Update your personal information
Correct inaccurate information
Unsubscribe from email communications
Opt out of SMS communications
Request deletion of certain personal information, subject to legal, billing, security, or operational requirements
Ask questions about how your information is used
To opt out of SMS communications, reply STOP to any SMS message from Thoughtly.
To request SMS help, reply HELP.
To contact us about privacy-related requests, use the contact information listed below.
Thoughtly may send email communications related to your account, subscription, service activity, customer support requests, and promotional updates.
You may unsubscribe from promotional emails using the unsubscribe link included in the email. Some service-related or transactional emails may still be sent when necessary to provide the service, manage your account, or comply with legal obligations.
Thoughtly may collect billing and subscription information necessary to process payments and manage subscriptions.
Payment processing may be handled by third-party payment processors. Thoughtly does not store full credit card numbers unless specifically stated by the payment processor or required for operational purposes.
Payment information is used for billing, subscription management, fraud prevention, and account administration.
Thoughtly services are intended for users who are at least 18 years old.
We do not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete that information.
We retain personal information only as long as reasonably necessary to provide services, manage accounts, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.
SMS opt-in and consent records may be retained as needed to document compliance with communication requirements.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.
Continued use of Thoughtly services after updates are posted means you acknowledge the updated Privacy Policy.
Questions about this Privacy Policy or privacy-related requests may be sent to:
Chad Sanders
CBS Services, LLC / Thoughtly
Address: 195 S 1950 E
Phone: (801) 928-8573
Email: [email protected]