Website Policies

1. Arrival Window Policy

Our standard arrival window is 60 minutes from the booked time.
Please note that traffic, loading dock restrictions, or building elevator access may impact our arrival time.

Exceptions:

  • If a building or HOA limits elevator access or dock use, delays may occur.

  • Customers will be informed immediately if such situations arise.

We always strive to arrive within the confirmed window and communicate updates promptly.

4. Damage Claim Workflow

In the unlikely event of any damage, customers must

  • Notify our team within 48 hours of service completion.

  • Submit clear photos of the damaged items.

  • Include a brief description and the job reference number.

Once received:

  • Our Claims Department will review the picture and the situation.

  • If approved, compensation or repair arrangements will be made

Claims not submitted within the 48-hour window may not be eligible for review.

5. Dispute / Damage Photo Instructions

Please submit all dispute or damage photos

Photo Requirements:

  • Show the full item and the damaged area clearly.

  • Include a photo of the item tag or model number (if applicable).

  • Attach up to 5 photos per item.

Submission Timeline:

  • Photos must be submitted within 48 hours of service completion.