Effective Date: 9/18/2025

Important: Third Party Data Sharing for Messaging Services

Third Parties that Help Provide the Messaging Service

We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

Additional Disclosures

Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Introduction

Ej3 Customs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS messaging and other communication channels.

2. Information We Collect

We may collect the following types of personal information:

Name and contact information

Phone number and email address

Vehicle information (make, model, license plate)

Service preferences and history

Location data (when you visit our service area)

Payment information

SMS/Text messaging data including mobile phone number, carrier information, and message content

3. SMS/Text Messaging Terms

By providing your mobile phone number and opting in to our SMS service, you expressly consent to receive automated marketing and transactional text messages from Ej3 Customs at the phone number you provided.

Message Types

Appointment reminders and confirmations

Service completion notifications

Promotional offers and discounts

Service recommendations

Important updates about our services

Opt-Out Instructions

You can opt-out of receiving SMS messages at any time by texting STOP to any message you receive from us. For help, text HELP or contact our customer service team.

4. How We Use Your Information

We use the information we collect to:

Provide and manage our auto detailing services

Process transactions and send service-related communications

Send appointment reminders and confirmations

Send promotional offers and marketing communications (with your consent)

Improve our services and customer experience

Respond to customer inquiries and support requests

Comply with legal obligations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

Service Providers: With third-party vendors who perform services on our behalf

Legal Requirements: When required by law or court order

Business Transfers: In connection with a merger or acquisition

Protection of Rights: To protect our rights, privacy, safety, or property

With Your Consent: When you have given us explicit permission

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information

Correction: Request correction of inaccurate information

Deletion: Request deletion of your personal information

Opt-Out: Opt-out of marketing communications at any time

Data Portability: Request a copy of your data in a portable format

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Ej3 Customs

Email: [email protected]

Phone: (303) 668-5872