Five Star Employer Certification Application

Your Name *

Phone Number *

Your Work Email *

Company name applying for Certification *

Company website URL *

Mailing address (where we send the Certificate and items)

Number of locations

Number of employees

Is this a franchise?

Yes

No

Please begin by selecting T (True) or F (False) for each question in the following sections.

ATTRACTION

1. We put employees first, customers second.

True

False

2. Our turnover is at least 20% less than our industry's average.

True

False

3. We always look for reasons to recognize people for doing a good job and reward them the way they want to be rewarded.

True

False

4. Our supervisors know their employees' career goals.

True

False

5. We look for reasons to celebrate wins and ours is a fun place to work.

True

False

6. We give our people a great deal of respect by making the time to listen, taking what they say seriously, and implementing their ideas whenever possible.

True

False

7. Many of the people who leave us for employment elsewhere end up coming back to work for us.

True

False

8. We expect a great deal from our people and give them the tools they need to achieve their objectives.

True

False

9. We recognize employees truly are our most important assets.

True

False

10. If we make a hiring mistake, we correct it as quickly as possible.

True

False

RECRUITMENT

1. It is easy to apply for a job with our organization.

True

False

2. We use a lot of different recruiting methods (signage, print ads, job boards, our website, employee referrals, etc.)

True

False

3. We're always looking for good people, even when we don't need any.

True

False

4. Our employees are our best source of job applicants.

True

False

5. All our locations recruit for all other locations and all our employees know what to do when someone comes in looking for work.

True

False

6. We know where our best employees come from.

True

False

7. We don't allow applicants to take application blanks home.

True

False

8. We know our Unique Selling Points and build our recruiting messages around these strengths.

True

False

9. Our managers have recruiting objectives and are accountable for them.

True

False

10. We know who competes with us for new hires, what they offer that we don't, and what we offer that they don't. "A problem well-stated is a problem half-solved." ~Charles Kettering

True

False

SELECTION

1. It's hard to get a job with our organization.

True

False

2. We explain our hiring process to job applicants early in the hiring process.

True

False

3. All of our hiring materials are professional and make a good first impression.

True

False

4. We know testing is the most reliable predictor of success on the job.

True

False

5. We test for whatever it takes to succeed in the position (mental and physical capacities, attitudes, personality traits, and/or skills).

True

False

6. We have a structured interview question set and use it.

True

False

7. Our managers have been trained in effective interviewing skills and know the basics of employment law as it applies to questions they can and cannot ask.

True

False

8. We use positioning to control the interview, relax the applicant, and get truthful answers to our questions.

True

False

9. We always check references.

True

False

10. New employees know what will be expected of them before they start.

True

False

RETENTION

1. All our managers have had training in employee management and motivation skills.

True

False

2. We hire people who want to do more than the job we hire them for.

True

False

3. We have an excellent orientation program and make sure a new employee's first days on the job are positive experiences.

True

False

4. We take training seriously and offer continuing education as well as training and cross-training opportunities.

True

False

5. We make regular use of Stay Interviews to minimize the use of Exit Interviews.

True

False

6. Our policies and procedures are written for the benefit of employees as well as for the company.

True

False

7. We pay a fair wage and all employees understand what it takes to be promoted as well as when and how merit increases are earned.

True

False

8. We hold our managers responsible for retention.

True

False

9. Performance appraisals are not just a once-a-year event; we make sure people know where they stand at all times.

True

False

10. We manage people the way they want to be managed.

True

False

WHAT ARE THE TOP 5 REASONS YOU FEEL YOU ARE A FIVE STAR EMPLOYER?

Top 5 reasons you are a Five Star employer?

1.
2.
3.
4.
5.

DO YOU HAVE A VISION and/or MISSION STATEMENT?

Please copy and paste or you can attach a document.

Mission Statement

Vision Statement

Attach Mission and/or Vision Statement

Do you have anything you would like to add?

*THERE IS NO COST TO APPLY