Transforming Concepts into
Profitable Hospitality Experiences
From Quick Service to Fine Dining,The Parker-James Group
delivers expert consulting & innovative design solutions to
elevate your restaurant or hospitality business.
Profitable Concepts
Operational Excellence
Memorable Brand Identity
Meet The Parker-James Group...
With over 60 years of combined expertise, The Parker-James Group stands as a leading consulting and concept design firm, reshaping the restaurant and hospitality industry. From quick-service eateries to fine dining establishments, we specialize in creating profitable, people-centered operations that excel in both functionality and guest experience.
At The Parker-James Group, we understand that true success emerges where operational efficiency meets innovative design and authentic human connection. Collaborating closely with our clients, we craft distinctive concepts, streamline workflows, and build compelling brands that leave lasting impressions.
Whether launching a new venture or revitalizing an existing operation, our team brings unparalleled creativity and proven expertise to bring your vision to life—and transform your business into a thriving success story.
Providing solutions for your future
End-to-End Expertise in Location Planning, Concept Design, and Operations Excellence For Service Industry Growth
Site Selection
The right location ensures accessibility for your target audience, aligns with market demand, and enhances brand visibility, making it a cornerstone of a successful service operation.
Concept Design
A well-crafted concept seamlessly integrates aesthetics, functionality, and operations to create a memorable and impactful guest experience.
Consulting
Well-structured operations reduce costs, streamline workflows, and empower teams to deliver high-quality service, forming the backbone of a thriving business.
What Our Clients Are Saying About Us
Authentic feedback from business owners like you.
George Owens
"The Parker-James Group helped us design and launch our restaurant the right way. Their expert advice on layout, branding, and operations made everything smooth and stress-free."
Max Tanner
"We had a vision, but The Parker-James Group made it real. They understood what we wanted and helped us create a restaurant that feels just right for our guests."
Kim Wexler
"Wow—The Parker-James Group totally transformed our restaurant concept! From the menu to the service speed, they nailed every detail and set us up for success."
William Jackson
"Working with James at the Parker-James Group was awesome! He knows his stuff and helped us create a restaurant that people love. Super easy to work with and full of great ideas!"
Co-Founder James Roussos – Your Partner in Business Success
James Roussos, CFE, is a Franchise Business Consultant, published author, and mentor with over 20 years of experience in the restaurant industry. As a consultant for Chicken Salad Chick, James specializes in helping franchisees streamline operations, maximize profitability, and enhance customer experiences. His expertise in concept development and business strategy allows him to support entrepreneurs in creating scalable, successful restaurant models.
Beyond franchise consulting, James is a certified ServSafe Instructor with the National Restaurant Association, where he trains food service professionals on industry best practices. As a GLEAM Network mentor, he helps emerging leaders refine their business acumen, navigate challenges, and build thriving hospitality ventures.
With leadership roles at Moe’s Southwest Grill, Pollo Tropical, and Ruby Tuesday, James has a proven track record of turning concepts into profitable businesses, optimizing workflows, and developing high-performing teams. Whether you're launching a new restaurant, refining an existing brand, or looking to strengthen your operational efficiency, James provides strategic guidance tailored to your goals.
If you're seeking a consultant who understands both the big picture and the daily details of running a successful business, James is ready to help.
Explore the Insights of Co-Founder - James Roussos
Practical Strategies for Leadership and Team Development in the Service Industry
James Roussos is a senior restaurant leader, consultant and author dedicated to helping leaders in the service industry improve operations, develop effective teams, and achieve lasting success. His book series provides actionable frameworks for leadership, hiring, and training tailored to the unique demands of hospitality and service-based businesses.
The P.I.E. Theory in Leadership
The
James Roussos developed the P.I.E. Theory in Leadership over the course of his time in leadership positions. James doesn’t just speak from a C-suite perspective, but from a far more grounded, day-to-day dynamic. The P.I.E. Theory in Leadership focuses on three core principles of successful, influential, and effective leadership: People, Integrity, and Education. If you want to be a leader worth following, this book was written for you.
Coming Soon!
Hire Right, Train Right, Treat Right
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