Privacy Policy

Effective Date:12/11/2025

1. Introduction

Junk Car Solution (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect information gathered through our website, SMS/MMS communications, and related services. By interacting with our site or opting into SMS/MMS messaging, you consent to the practices described here.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name
• Phone number
• Email address
• Vehicle information
• Pickup address or zip code
• Any information voluntarily provided through forms, calls, or SMS

B. Messaging & Communication Data

(Required for A2P 10DLC compliance)

• SMS message logs (time/date, delivery status)
• Consent records
• Opt-in method and timestamps

C. Automatically Collected Data

• IP address
• Browser type
• Pages visited
• Tracking cookies and analytics

3. How We Use Your Information

We use your information to:

• Provide junk car removal and related services.
• Send quotes, confirmations, scheduling updates, or service reminders.
• Provide customer support.
• Communicate via SMS/MMS after explicit opt-in.
• Improve website performance and marketing.
• Maintain compliance with A2P 10DLC, TCPA, and carrier rules.

Note: We do not sell your personal information to third parties.

4. SMS/MMS Messaging & Consent (A2P 10DLC Required Section)

A. How You Opt In

You may opt in by:

• Submitting a website form with your phone number.
• Checking a consent checkbox during form submission.
• Texting a keyword (e.g., “START”) to our designated number.
• Calling and verbally agreeing to receive SMS communications.

Important: You must provide express consent before receiving automated text messages.

B. Message Purpose

By opting in, you agree to receive:

• Quotes
• Service updates
• Appointment confirmations
• Vehicle pickup notifications
• Customer support messages
• Optional promotional offers (if applicable)

C. Message Frequency

Message frequency varies based on the nature of your interaction, typically 1–5 messages per service request, but may vary.

D. Opt-Out Instructions (Carrier Required)

You can opt out at any time by replying:

• “STOP” → to end all SMS messages.
• “HELP” → to receive assistance and information.

Opt-out requests are processed immediately.

E. Message & Data Rates Disclosure

Message and data rates may apply. Your carrier is not liable for delayed or undelivered messages.

F. Data Sharing with Carriers

Your phone number and message details may be shared with carriers and third-party providers solely for the purpose of:

• Message routing
• Delivery
• Compliance verification

(Required for A2P 10DLC campaign approval.)

5. Cookies & Tracking Technologies

We use cookies to improve site performance and personalize user experiences. You may disable cookies through your browser settings.

6. Data Security

We use industry-standard safeguards to protect your data. However, no online transmission is ever 100% secure.

7. Your Rights

Depending on local laws, you may request:

• Access to your data
• Correction of inaccuracies
• Deletion of your personal information

Please contact us to exercise these rights.

8. Children’s Privacy

We do not knowingly collect data from individuals under 13 years old.

9. Contact Us

For privacy-related questions, contact:

Junk Car Solution
Phone: +1 706-725-5865
Email: [email protected]
Location: Atlanta, Georgia