🔑 Gold vs. Platinum Plan Distinctions
AI Voice Minutes
Platinum: 1,000 minutes/month (Overage $0.15/min).
Gold: 300 minutes/month (Overage $0.18/min).
Conversation AI (SMS/Emails)
Platinum: 2,000 SMS + 10,000 Emails included.
• Overage: $25 per block (2,000 SMS + 10,000 Emails).
Gold: 1,000 SMS + 5,000 Emails included.
• Overage: $25 per block (1,000 SMS + 5,000 Emails).
Reputation Management
Platinum: 100 AI responses/month (Google + Facebook).
• Overage: $8 per 25 responses.
Gold: 50 AI responses/month (Google + Facebook).
• Overage: $10 per 25 responses.
Automated Workflows
Platinum: 12 workflows (adds Drip Nurtures, Abandoned Booking Recovery, Post-Purchase Follow-ups, Loyalty Rewards).
Gold: 7 workflows (Nurture 45/90/120, Birthday, Holiday, Reviews, Missed Call Text Back).
Websites & Funnels
Platinum: Full Websites + Funnels included.
Gold: Booking Widget only (no full websites/funnels).
QR Codes
Platinum: Unlimited + 3 free printed QR code signs (reviews, bookings, offers).
Gold: Unlimited + 1 free printed QR code sign.
Memberships
Platinum: Advanced Memberships — gated content, recurring billing, upsells, tiered packages.
Gold: Basic Memberships (VIP groups, subscriptions).
Additional Features (Exclusive to Platinum)
Invoices: Send branded invoices, accept online payments.
Blogs: Publish blog articles directly to your site.
Documents & Contracts: eSignatures + templates.
Communities: Private forums & chat groups.
Certificates: Auto-generate certificates for courses/memberships.
Monthly Usage Credits
Platinum: $80 credits/month.
Gold: $40 credits/month.
⚡ Summary of Platinum Upgrades vs Gold:
+700 more AI Voice minutes (1,000 vs 300).
More SMS/emails at larger blocks.
More reviews (100 vs 50) + cheaper overages.
More workflows (12 vs 7).
Websites + Funnels included.
3 free QR code signs (vs 1).
Advanced memberships + loyalty tools.
Extra features: invoices, blogs, contracts, communities, certificates.
Double the monthly usage credits ($80 vs $40).
1) – What’s Inside Your Plan – The tools you get from day one
1.1 – AI Voice Receptionist (24/7 Voice Agent)
Included: 1,000 minutes/month.
Overage: $0.15 per minute (lowest tier).
Upgrade: Unlimited calls included in Platinum.
Modes: 24/7, after-hours only, or backup.
1.2 – Conversation AI (SMS/Chat/Email)
Included: 2,000 SMS + 10,000 emails/month.
Overage: $25 per block (2,000 SMS + 10,000 Emails).
Benefit: Handle confirmations, FAQs, nurturing, and marketing.
1.3 – Reputation Management (Google + Facebook Reviews)
Included: 100 AI-powered responses/month.
Overage: $8 per 25 responses.
1.4 – CRM to Track Every Conversation
Unified hub for calls, SMS, WhatsApp, emails, chats, socials.
Full customer profiles, pipeline tracking, notes, and searchable history.
1.5 – 2-Way Text & Email Conversations
Central inbox for SMS & email.
AI can auto-reply; staff can jump in anytime.
1.6 – Call Recording & Transcriptions
All calls recorded, transcribed, emailed, and stored in CRM.
1.7 – Chatbot on Facebook, Instagram & Website (24/7)
AI chatbot answers FAQs, books appointments, captures leads.
1.8 – Missed Call Text Back
Instant SMS sent when a call is missed.
1.9 – Smart Forms (Contact & Payments)
Contact Forms: capture name, email, phone, service requested.
Payment Forms: Stripe-enabled for deposits, services, or products.
1.10 – Social Planner
Manage & schedule posts across FB, IG, LinkedIn, X, YouTube, TikTok.
1.11 – QR Codes (Included)
Unlimited QR code generator for offers, reviews, booking links.
3 Free Printed QR Code Signs included.
1.12 – Websites & Funnels (NEW in Platinum)
Build full websites and sales funnels.
Includes templates optimized for conversions.
1.13 – Membership Features (Advanced in Platinum)
Run advanced memberships & subscriptions.
Add upsells, loyalty programs, gated content.
1.14 – Invoices (NEW in Platinum)
Send branded invoices & collect payments online.
1.15 – Blogs (NEW in Platinum)
Publish blog content directly to your site.
1.16 – Documents & Contracts (NEW in Platinum)
Upload, send, and manage eSignatures.
1.17 – Communities (NEW in Platinum)
Private chat groups or forums for your customers.
1.18 – Certificates (NEW in Platinum)
Auto-generate certificates for memberships or course completions.
2) – Automated Workflows (9 Included)
2.1 – Appointment Confirmations & Reminders (24h & 60m).
2.2 – Google & Facebook Review Requests (with follow-up).
2.3 – Review Response Automation (Google + Facebook).
2.4 – Nurture Automations (45, 90, 120 days).
2.5 – Birthday Greetings (auto SMS/email on birthdays).
2.6 – Holiday Greetings (auto messages on major holidays).
2.7 – Missed Call Text Back.
2.9 – Abandoned Booking Recovery.
2.11 – Loyalty Rewards Automation.
💡 “To get the most out of your onboarding,"
it’s best to come prepared. Having a few essentials ready will make setup smooth, fast, and stress-free. See below for the details of what you’ll need on the day of your first onboarding call.
3) – Business Integrations (Onboarding Setup)
3.1 – Essential Connections
Stripe & PayPal, Google Calendar, Zoom, Calendly.
Google Business Booking from Maps/Search.
Social Media Dashboard: FB, IG, LinkedIn, X, YouTube, TikTok.
3.2 – Timeline
Setup completed in 14–21 days during onboarding call.
3.3 – Compliance
A2P Registration: $25 per number (carrier requirement).
3.4 – Recommendation (Important)
To avoid delays during onboarding, please have:
Corporate credentials (EIN number) for A2P.
Domain administrator login (GoDaddy/other) for DNS setup.
Usernames & passwords for email, calendar, social.
Best Practice: Use two lines (one SMS, one Voice AI) for reliability.
4) – Monthly Usage Credits
$100 credits included/month (roll over if unused).
Covers voice, SMS, emails, reviews, AI usage.
Overages billed per item after credits are used.
5) – Add-Ons
WhatsApp Messaging Service: $19.99/month + usage
• $0.084 per WhatsApp message (lowest cost).
Extra User Account: $15/month
Extra Phone Line: $10/month
Domain Purchase: $25/year
Spanish Workflow Duplication: $120 each
Additional Workflow: $75 each
Hourly Support: $40/hr
6) – Overage Pricing (Per Item)
AI Voice minutes: $0.15 / min
SMS: $0.010 / segment
Emails: $0.001 / email
Reviews AI: $0.32 / review
WhatsApp (if add-on active): $0.084 / message
Content AI: $0.03 / request
External AI Models (workflow steps): $0.03 / request
LC Email Verification: $0.008 / verification
