ASCENT EXTERIORS

Privacy Policy

Effective Date: May 10, 2026 | Last Updated: May 10, 2026

1. Introduction

Ascent Exteriors ("we," "us," or "our") is a residential and commercial exterior cleaning company serving Colorado's Front Range. We are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, request services, or communicate with us.

Our services include, but are not limited to:

Window cleaning (one-time and recurring plans)

Pressure washing (one-time and recurring plans)

Soft washing (one-time and recurring plans)

Gutter cleaning (one-time and recurring plans)

Bundled service packages combining any or all of the above

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

Full name and contact information (phone number, email address, mailing/service address)

Service preferences and scheduling details

Payment information (processed securely through third-party processors)

Communications you send to us via phone, email, text, or contact forms

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type

Pages visited and time spent on site

Referring website or source

Device type and operating system

This information is collected using cookies and similar tracking technologies. You may disable cookies through your browser settings, though some features of our site may not function properly as a result.

3. SMS / Text Message Communications

3.1 Consent to Receive SMS

By providing your mobile phone number and opting in, you expressly consent to receive text messages (SMS) from Ascent Exteriors. These messages may include:

Service appointment confirmations and reminders

Quotes, estimates, and follow-up communications

Promotional offers and seasonal service announcements

Customer satisfaction and review requests

Account and billing notifications

3.2 Opt-In and Opt-Out

You may opt in to SMS communications by providing your phone number via our website contact form, during a service quote, or through direct communication with our team.

To opt out of SMS messages at any time, reply STOP to any message we send you. You may also text HELP for assistance or contact us directly. After opting out, you will receive one final confirmation message. No further messages will be sent unless you re-opt in.

3.3 Message Frequency and Fees

Message frequency varies based on your service activity and communication preferences. Standard message and data rates from your mobile carrier may apply. Ascent Exteriors is not responsible for any charges incurred through your wireless carrier.

3.4 No Sharing of SMS Opt-In Data

Your mobile phone number and SMS opt-in consent will never be shared, sold, or transferred to third parties for marketing purposes. This information is used solely to communicate with you about your services and account with Ascent Exteriors, in accordance with A2P 10DLC messaging compliance standards.

4. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and complete exterior cleaning services

Send invoices, receipts, and payment confirmations

Respond to inquiries and customer service requests

Send appointment reminders and follow-up communications

Improve our services and website experience

Comply with legal obligations

Send marketing communications (with your consent)

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party vendors who assist us in operating our business, including scheduling software, payment processors, and customer relationship management (CRM) platforms (such as Jobber). These providers are contractually obligated to protect your data and may only use it as directed by us.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Ascent Exteriors, our customers, or others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

6. Data Retention and Security

6.1 Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Customer records related to completed services are typically retained for a minimum of three (3) years for accounting and legal compliance purposes.

6.2 Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

You have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information (subject to certain legal exceptions)

Opt out of marketing communications at any time

Withdraw consent for SMS messaging (by replying STOP)

To exercise any of these rights, please contact us using the information in Section 9 below. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Ascent Exteriors

Colorado's Front Range

Email: [your email address]

Phone: [your business phone number]

Website: [your website URL]

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this document. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.