Law Office of Charlie Shane, PLLC Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Law Office of Charlie Shane, PLLC (“we,” “us,” or “our”) does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct legal services.
All SMS originator opt-in data and consent records are kept strictly confidential and used solely for authorized communications.
1. Information We Collect
We collect the following categories of information:
Personal Information
Name
Email address
Phone number
Physical/mailing address
Payment information (when making payments or retaining services)
Opt-in records and timestamps for SMS, email, and other communication channels
Non-Personal Information
IP address
Browser type
Device information
Website usage data and analytics
Cookies and similar tracking technologies
Client Communication Information
Records of inquiries and consultation requests
Appointment details and scheduling history
Service history and client feedback
2. How We Use Your Information
We use collected information to:
Provide and improve our legal services
Schedule consultations and manage appointments
Process transactions and payments
Communicate regarding case updates, reminders, and inquiries
Maintain records of communication preferences and consent
Improve website functionality and user experience
Ensure security, fraud prevention, and legal compliance
We do not sell or rent personal information to third parties.
3. SMS Messaging & Compliance
Text Message Program Terms
By opting into our SMS program, you agree to receive text messages related to your legal services, including:
Appointment confirmations and reminders
Case-related updates
Customer support communications
Opt-In & Consent
SMS messages are sent only after explicit opt-in
We maintain timestamped records of consent
We comply with the Telephone Consumer Protection Act (TCPA) and applicable messaging regulations
Opt-Out Instructions
Reply “STOP” at any time to unsubscribe
You will receive a confirmation message
Opt-out requests are processed immediately
You will not receive further SMS messages unless you re-opt in
Message Frequency & Content
Message frequency varies based on your interactions
Messages are directly related to requested legal services
We do not send promotional messages without separate consent
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors or service providers strictly for operational support (e.g., SMS delivery platforms, appointment systems).
All other use categories exclude SMS originator opt-in data and consent records. These records are not shared with any third parties beyond authorized messaging service providers.
We implement strict safeguards to protect SMS consent data.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
Payment processors
Appointment scheduling platforms
Secure technology vendors
SMS aggregators for delivering messages you consented to receive
All service providers are contractually obligated to maintain confidentiality and data security.
Legal Compliance
We may disclose information if required by:
Law
Court order
Legal process
Protection of our legal rights
Business Transfers
In the event of a merger, acquisition, or sale of assets, client information may transfer subject to this Privacy Policy.
All such disclosures exclude SMS opt-in consent data, except as necessary to deliver messaging services.
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards, including:
Encryption of sensitive data
Secure servers and access controls
Multi-factor authentication where applicable
Regular security updates and monitoring
Confidentiality training for personnel
Data breach response protocols
While we strive to protect personal information, no method of transmission or storage is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic
Improve website functionality
Remember user preferences
Enhance overall user experience
You may control cookie settings through your browser. Disabling cookies may limit certain features.
7. Your Rights & Choices
You may have the right to:
Access or request a copy of your personal information
Request corrections to inaccurate information
Request deletion of certain personal data (subject to legal obligations)
Opt out of marketing emails via the unsubscribe link
Opt out of SMS messages by replying “STOP”
Withdraw consent for future communications
To exercise these rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies solely to information collected through https://charlieshane.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The most recent version will always be posted on our website with the updated effective date.
For significant changes, we may provide notice via email or website notification.
10. Contact Information
Law Office of Charlie Shane, PLLC 755 Winslow Way East, Suite 207 Bainbridge Island, WA 98110