Privacy Policy
My Car Guy - Mobile Auto Body and Detailing
Effective date: [Month Day, Year]
Who We Are
My Car Guy - Mobile Auto Body and Detailing (“Company”, “we”, “us”) provides mobile auto body repair and detailing services. Our technicians travel to customer locations to perform services such as paintless dent repair, bumper repair, paint refinishing, and full detailing.
We act as the controller of personal data for our own website, booking, marketing, and customer administration.
Contact for privacy questions:
[Street Address]
[City, State, ZIP, Country]
Email: [[email protected]]
Website: [https://www.example.com]
Who This Policy Covers And Children’s Privacy
This policy covers people who visit our website, contact us, request quotes, schedule service, or receive service.
Our services target adults. We do not direct services or marketing to children.
We do not knowingly collect personal data from:
- Children under 13 in the United States
- Children under 16 in the EEA or United Kingdom (or a different local age where law sets one)
If you believe a child’s data reached us, contact our privacy email. We will review and delete that data where required.
Information We Collect
We collect information only where needed to run our business, perform services, secure our systems, and improve our offerings.
- Contact and booking data
- Name
- Phone number and email address
- Service address
- Preferred contact method and appointment details
- Vehicle information such as make, model, color, year, license plate, VIN
- Service and job records
- Notes about requested work and completed work
- Photos or videos of vehicle condition before and after service
- Quotes, invoices, and signed approvals
- Payment data
We use third party processors such as Stripe, Square, or bank providers. These partners handle card numbers and other payment instruments. We receive limited details such as last four digits, card brand, and payment status.
Communications and support
- Emails, text messages, phone calls, and web forms
- Chat transcripts if our site uses chat tools
- Call recordings for quality and training where allowed by law
- Website, usage, and device data
- IP address, browser type, operating system, device identifiers
- Pages visited, time on page, links clicked
- Approximate location based on IP address
- Cookies and similar technologies that support sign in, security, preferences, analytics, and advertising
Sensitive information
We do not seek sensitive data such as health information, government ID numbers, or financial account credentials. Please avoid sending such information in notes or attachments.
Sources Of Information
We collect data:
- Directly from you when you contact us, request a quote, or schedule service
- From your use of our website, forms, and messages
- From payment processors, booking tools, and marketing platforms that provide limited data needed to support your transactions
and preferences
How We Use Your Information
We use personal data for these purposes.
- Provide and manage services
- Create and manage customer accounts and bookings
- Confirm appointments and send reminders
- Plan and perform mobile repair and detailing work
- Communicate about status, changes, and follow-up needs
Customer support
- Respond to questions and requests
- Handle complaints and warranty issues
- Review service quality and technician performance
- Payments and billing
- Send quotes and invoices
- Process payments and refunds
- Keep lawful accounting and tax records
- Service quality, safety, and improvement
- Monitor service performance and repeat work trends
- Improve tools, training, and scheduling
- Protect our business from fraud, abuse, and security threats
Marketing and promotions
- Send service reminders and seasonal offers by email or text
- Run customer satisfaction surveys and request reviews
- You control marketing preferences. See “Your Choices” below.
Legal, compliance, and enforcement
- Maintain records needed for contracts and laws
- Respond to lawful requests from authorities
- Enforce our terms, protect rights, and pursue or defend legal claims
Cookies, Analytics, And Ads
- Our website uses cookies and similar tools.
- Strictly necessary cookies support core functions such as security and booking.
- Analytics cookies help us understand traffic and improve pages. For example, we use tools similar to Google Analytics.
- Advertising pixels from platforms such as Google or Meta support online ads and retargeting.
- In the EU and United Kingdom we show a cookie banner with choices. Non-essential cookies run only after consent in those
regions. You use browser settings to block or delete cookies as well.
Sharing And Disclosures
We share personal data only where needed for business purposes or required by law.
We share data with:
- Service providers that host our site, store data, provide email and text messaging, offer booking tools, process payments, or supply
analytics and advertising technology
- Technicians, employees, and trusted contractors who perform services and require information to reach your location and
complete work
- Professional advisers such as lawyers and accountants
- Government authorities and law enforcement where law requires disclosure
- A buyer or other successor in connection with a merger, sale of business, or similar event, subject to appropriate safeguards
- We do not sell your personal information for money. Some advertising and analytics partners treat targeted advertising or cross-context profiling as a “sale” or “sharing” under certain privacy laws. See “Your Privacy Rights” for opt-out information.
International Transfers
We store and process personal data in the country where our business operates and in locations of service providers. When transfers involve other countries with different privacy laws, we rely on contractual protections and other safeguards required by law.
Retention
We keep personal data only for as long as needed for the purposes listed above or where law requires a longer period.
Typical time frames:
- Customer and booking records: length of customer relationship plus up to 7 years
- Photos, videos, and job notes: while needed for service history, quality records, dispute handling, or marketing where you
consented
- Website logs and analytics data: 12 to 24 months
- Payment records and invoices: at least 7 years or a longer statutory period
- Marketing data: until you opt out or after a period of inactivity
- When data is no longer needed, we delete or anonymize it in line with our retention rules.
Security
We use technical and organizational safeguards aligned with industry practice to protect personal data.
Examples:
- Encryption in transit and at rest where suitable
- Access controls with role based permissions and strong authentication
- Secure configuration and patching of systems
- Logging and monitoring for suspicious activity
- Staff training on privacy and data handling
- Vendor review and contracts that require security protections
- No security program gives absolute protection. If we learn about a data breach that affects personal data, we investigate and notify
affected customers and regulators where law requires notice.
Your Privacy Rights
Rights differ by region. Subject to local law and certain limits, you have rights such as:
- Access to personal data we hold about you
- Correction of inaccurate or incomplete data
- Deletion of data in certain cases
- Restriction of processing in certain cases
- Objection to some uses such as direct marketing
- Data portability where legal conditions apply
- Withdrawal of consent where we rely on consent
To submit a request, email our privacy contact with your name, contact details, and type of request. We respond within the period set by local law. We might request extra information to confirm identity before we respond.
If you live in the EU, EEA, or United Kingdom, you also have the right to complain to your Data Protection Authority or the ICO.
If you live in a U.S. state with consumer privacy laws such as California, Colorado, Connecticut, Virginia, or Utah, you have rights to:
Know categories and specific pieces of personal information collected about you
- Request deletion of certain data
- Request correction of inaccurate data
- Request a copy of data in portable format
- Opt out of targeted advertising and of “sale” or “sharing” as defined in those laws
We treat supported browser based preference signals such as Global Privacy Control as an opt-out of sale or sharing where law requires that treatment.
For residents of Canada, South Africa, and other regions with privacy laws, similar rights to access, correction, and complaint with regulators apply. Use the contact details in this policy for any request.
Opt-Out Of Marketing, Sale, Or Sharing
Marketing emails contain an unsubscribe link. You also request removal from email or SMS marketing lists by contacting our privacy email.
To opt out of sale or sharing for targeted ads where local law treats those activities as a sale or share:
- Use any “Do Not Sell Or Share My Personal Information” link in the site footer if present, or
- Email our privacy contact with the subject “Privacy Opt Out” and include your name, contact details, and relevant website.
Text messaging terms
No mobile information is shared with third parties or affiliates for their own marketing or promotional use. Text message originator opt-in data and consent information is not shared with third parties other than aggregators and providers that support text messaging services.
Third Party Links And Services
Our website, booking pages, payment pages, or emails sometimes link to sites or services operated by others. Those services have their own privacy policies. Review those policies before sharing personal data with those providers.
Your Choices
You control many aspects of data use.
- Marketing. Use unsubscribe links or contact us to change preferences.
- Cookies and tracking. Adjust settings in your browser and on your mobile device. Use choices on our cookie banner where
available.
- Account and records. Request account closure or deletion of certain records by contacting our privacy email.
Changes To This Policy
We update this privacy policy when our practices, technologies, or legal duties change. We post the revised version on our website with a new effective date. Where law requires direct notice, we use email or other contact details in your account.
How To Contact Us
For questions or requests about this policy or your personal data, contact:
