eLiaise Privacy Policy

eLiaise Privacy Policy

eLiaise (“we,” “us,” “our”) provides human-first virtual reception and AI-enhanced support services. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or submit our forms.

1) Information we collect

A. Information you provide
When you contact us, book a consultation, or complete an intake form, we may collect:

Name, email, phone number, company name, time zone

Business details you submit (business hours, call types, scripts, SOPs, workflows, brand tone, intake rules, escalation contacts)

Appointment/scheduling preferences and related details (what you want us to collect from your customers, reminder timing, calendar/CRM platform choices)

Any files you upload (scripts, call flows, SOPs, training documents)

B. Information we collect from communications
If you call, text, email, or message us, we may collect:

Call logs, voicemail, message content

Call recordings and/or transcripts (when enabled) for quality, training, documentation, and service delivery

C. Automatic information
When you visit our site, we may collect basic technical data like IP address, device/browser info, and cookies for website functionality, security, and analytics.

2) How we use your information

We use information to:

Respond to inquiries and provide consultations

Set up and deliver services (virtual reception, scheduling, routing, workflows, reporting)

Configure and “train” our systems (including AI tools) to follow your instructions and brand voice

Send service-related messages (confirmations, updates, important notices)

Send optional marketing messages if you consent

Improve performance, security, and quality assurance

3) SMS, email, and marketing choices

If you opt in, we may send SMS/email updates and occasional marketing.

SMS opt-out: reply STOP anytime

Help: reply HELP or contact us using the details below

Message frequency varies; message/data rates may apply
You can also unsubscribe from marketing emails anytime via the link in the email.

4) How we share information

We do not sell your personal information.

We may share information with:

Service providers who help us run our business (hosting, forms/CRM tools, phone/SMS providers, analytics, scheduling tools, payment processing), only as needed to provide services

Client-directed sharing: if you are our client, we may share information back to you and/or your authorized systems (your CRM, calendars, ticketing tools) based on your setup

Legal/safety reasons: if required to comply with law or protect rights, safety, and security

5) Client data (when we work on your behalf)

If you are an eLiaise client, we may process information about your customers/callers strictly to provide the services you requested (answer calls, schedule, route, document, follow your rules). You are responsible for your own customer-facing notices and permissions where required.

6) Sensitive information (health/legal, etc.)

Some clients operate in healthcare or legal services. Please don’t submit sensitive personal details (like medical diagnoses, SSNs, or highly confidential case details) through website forms unless we specifically request it for setup. When we do handle sensitive information for service delivery, we apply strict access controls and confidentiality practices.

7) Data retention

We keep information only as long as necessary for:

providing services and maintaining records

meeting legal, accounting, or contract requirements
You can request deletion where applicable (see “Your rights” below).

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No system can be 100% secure, but we take security seriously (like, seriously-seriously).

9) Your rights and requests

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information.
To make a request, contact us using the details below.

10) Changes to this policy

We may update this policy from time to time. The “Effective date” will reflect the latest version.

11) Contact us

eLiaise
6A, 170 The Donway W, Suite 1127
Toronto, Ontario, M3C 2E8, Canada
Phone: 416-630-1631 | 866-980-1631