Privacy Policy

At The Opus & Golds Group, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website at opusgolds.com. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information:

Name, email address, phone number, and business contact information
Company name, size, revenue, and organizational structure
Financial and operational performance data necessary to provide our Fractional CEO/COO, Operations Consulting, and Business Growth services
Employee information and team member data relevant to HR and management consulting
Brand assets, creative materials, logos, and marketing collateral for our Branding and Design services
Strategic planning documents and proprietary business processes
Communications between you and our company, including information gathered during our complimentary one-hour consultation calls
Payment and billing information

Non-Personal Information:

Browser type and device information
IP address and usage data
Website navigation patterns
Cookies and tracking technologies

How We Use Your Information

We use your information for the following purposes:

To provide our Fractional CEO/COO, Operations Consulting, and Branding services
To analyze your business operations and develop tailored strategies for growth and scaling
To create and deliver logo design, brand messaging, and marketing collateral
To communicate with you about our services, appointments, and project updates
To process payments and maintain accurate billing records
To improve our website, services, and client experience
To send periodic emails regarding your project or other services (you may opt-out at any time)
To comply with legal obligations and protect our rights

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Cloud storage providers (e.g., Google Drive, Dropbox)
Email service providers and marketing platforms
Payment processors (e.g., Stripe, PayPal)
Project management and collaboration tools
Website analytics services (e.g., Google Analytics)
Design and creative software platforms

These service providers are contractually obligated to keep your information confidential and use it only for the purposes of providing services to us.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our business (as described above)
With your consent or at your direction
To comply with legal requirements, court orders, or government requests
To protect our rights, property, or safety, or that of our clients or others
In connection with a business transfer, merger, or acquisition

Confidentiality

We understand that as a consulting and branding firm, we may have access to sensitive and proprietary business information. We maintain strict confidentiality practices and will not disclose your confidential business information to third parties without your express written consent, except as required by law or as necessary to provide our services with your approved service providers.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how our site is used. Cookies are small data files stored on your device.

Types of cookies we use:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors interact with our website
Marketing cookies: Used to track visitors across websites to display relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data encryption during transmission
Restricted access to personal information
Regular security assessments and updates
Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

General retention periods:

Active client information: Duration of our business relationship plus 7 years
Project files and deliverables: 7 years after project completion
Financial records: 7 years as required by law
Marketing communications: Until you opt-out or request deletion
Website analytics: 26 months

Upon request, we will delete or anonymize your personal information, subject to any legal obligations to retain certain records.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Objection: Object to certain processing activities
Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Marketing Communications

With your permission, we may send you emails about our services, special offers, and industry insights. You can opt-out of these communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us at [email protected]
Updating your communication preferences

Please note that even if you opt-out of marketing communications, we may still send you service-related messages regarding your active projects or account.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification for material changes
Providing at least 30 days notice for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Opus & Golds Group
Email: [email protected]
Website: opusgolds.com

For privacy-specific inquiries or to exercise your data rights, please include "Privacy Request" in your email subject line.