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XYZ Therapy service ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Services.

1. Information We Collect

We collect two types of information:

A. Information You Provide

You may voluntarily provide:

Name

Email address

Phone number

Mailing address

Information submitted through forms or messages

Appointment or inquiry details

Payment information (if applicable)

B. Automatically Collected Information

When you use our Services, we may collect:

IP address

Browser and device type

Operating system

Pages visited and time spent

Referral source

Interaction data (such as form submissions and page activity)

Cookie identifiers and similar data

2. How We Use Information

We use your information to:

Respond to inquiries

Communicate with you

Schedule appointments or consultations

Provide requested services

Send follow-up communications

Improve our website and services

Measure the effectiveness of our outreach and marketing

Maintain security and prevent misuse

3. Advertising, Analytics, and Limited Data Sharing

We use secure, server-side processing and privacy-focused technologies to help protect your information and limit what is shared with third parties.

We do not share diagnostic details, treatment information, intake responses, or specific health information with third-party advertising platforms through our public website tools.

We may use limited contact information and online identifiers, processed using secure methods designed to limit the information shared, to support advertising measurement, attribution, and outreach.

We may also share non-sensitive information with analytics and advertising platforms to help us understand performance and improve our Services.

This may include general information such as:

Contact details

Device or browser information

IP address

General event data (such as a form submission)

We take reasonable steps to reduce the likelihood of transmitting information that could identify specific health-related conditions through these tools.

Additional Data Minimization and Use Limitations:

We design our systems and processes to limit the collection, use, and sharing of information to what is reasonably necessary for legitimate business and operational purposes.

While we take steps to reduce the likelihood that sensitive or health-related information is transmitted through advertising or analytics tools, we do not control all third-party systems and cannot guarantee that all data processing will be entirely free from unintended data exposure. By using our Services, you acknowledge and accept these limitations.

4. Health Information and Privacy Practices

This Policy governs marketing and inquiry-related data handling and does not constitute a Notice of Privacy Practices for clinical services.

We are committed to handling your information responsibly. Certain health-related information may be subject to additional privacy protections under applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

These forms are not intended for the submission of clinical or diagnostic information. Our public website forms, landing pages, and similar tools are designed for general inquiries, scheduling, and initial contact only.

We do not use public advertising or analytics tools to share:

Diagnostic details

Treatment information

Intake responses

Specific health conditions

We may use limited contact information to support communication, service delivery, and outreach, but we do not disclose specific health-related details to advertising platforms.

If you need to share sensitive or clinical information, please use:

Our secure patient portal. You may contact us at Client's email here to receive instructions on how to submit sensitive information securely. Do not send sensitive information via email.

4A. Third-Party Vendor Safeguards

Where appropriate, we implement contractual and operational safeguards to protect information handled by these providers.

Advertising platforms are provided only with limited, non-clinical event data processed through secure methods prior to transmission. We do not share diagnostic details, treatment information, or health condition data with advertising platforms.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve functionality

Understand usage patterns

Enhance user experience

Support analytics and service performance

You may disable cookies through your browser settings, though some features may not function properly.

We may use the following third-party tools that may involve cookies or tracking technologies:

Google Analytics
Meta Conversion API

Where these tools interact with information submitted through our forms or services, we take steps to ensure that data is processed in a manner consistent with this Privacy Policy and applicable law, including through server-side processing where applicable.

6. Communications and Contact Consent

By submitting your information, you consent to being contacted by us via:

Phone

Text message (SMS/MMS)

Email

These communications may relate to:

Your inquiry

Scheduling

Services

Follow-up communication

Message and data rates may apply.

You may opt out at any time:

Reply STOP to text messages

Use the unsubscribe link in emails

Contact us directly

Consent is not a condition of receiving services.

7. How We Share Information

We do not sell your personal information.

We may share information with:

Service Providers

Vendors who help operate our business (such as CRM systems, communication platforms, hosting providers, and analytics tools). Where required, these vendors are subject to Business Associate Agreements or equivalent data protection agreements.

Legal Requirements

When required by law, court order, or to protect rights and safety.

8. Data Retention

We retain information only as long as necessary to:

Fulfill the purposes described in this policy

Provide services

Comply with legal and regulatory obligations

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including:

Secure infrastructure

Access controls

Server-side data processing where applicable

Controlled data processing

Internal procedures

No system is completely secure, but we take appropriate steps to protect your data.

10. Your Rights

Depending on your location, you may have the right to:

Access your personal information

Correct inaccuracies

Request deletion

Opt out of certain communications

To exercise these rights, contact:

Client's email here

Client's Phone number here

10A. State-Specific Mental Health Privacy Rights

Certain states provide additional privacy protections. Where applicable, those laws govern in addition to this Policy. For questions about your rights, please contact us at Client's email here.

11. California Privacy Rights

California residents may have rights under the CCPA/CPRA, including access, correction, and deletion rights.

We do not sell personal information and do not share diagnostic or treatment-related information with advertising platforms.

Requests may be submitted to: Client's email here.

12. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from minors without appropriate consent.

13. Third-Party Links

We are not responsible for the privacy practices of third-party websites or platforms.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised date. Continued use of our Services after updates constitutes acceptance of the revised Policy.

15. Contact Us

XYZ Therapy service

Put client's address here

Client's email here

Client's Phone number here