Venus Althea Silvano
Virtual Assistant | Customer Support | Shopify & CRM Support
Hi, I'm Venus Althea Silvano, a dedicated Customer Service Professional with over 3 years of experience supporting customers, processing orders, and driving sales. I specialize in CRM systems, Shopify support, and digital tools that help businesses stay organized and efficient.
About Me
Dedicated, detail-oriented remote support for growing teams.
Dedicated Customer Service Professional with 3+ years of experience delivering high-quality support in sales, order processing, and insurance verification. Proficient in Google Workspace and AI tools including ChatGPT for workflow automation. Experienced handling more than 70 daily customer interactions while maintaining 100% accuracy in order processing and documentation. Known for proactive communication, attention to detail, and reliable remote support that enhances customer experience and drives business results.
- Remote-ready with stable setup and flexible working hours.
- Comfortable with scripts, SOPs, and KPI-driven environments.
- Quick to learn new tools and adapt to different industries.
Experience
Customer-focused roles with measurable impact.
From high-volume inbound calls to detailed order documentation, I bring structure, empathy, and consistent performance to every interaction.
Sales Representative
Virtual Staffing Solutions | February 2023 – Present
- Managed 70+ inbound calls daily converting 50% of inquiries into sales.
- Generated revenue through consultative product recommendations.
- Maintained 99% QA compliance and strong customer satisfaction ratings.
- Built client relationships that resulted in repeat purchases.
Healthcare Representative
Virtual Staffing Solutions | September 2022 – February 2023
- Handled 50+ inbound calls daily while maintaining service level targets.
- Maintained 95%+ QA scores by following HIPAA and Medicare compliance standards.
- Assisted customers with insurance verification and order documentation.
- Maintained efficient Average Handle Time while delivering excellent service.
Skills
Tools & platforms I work with every day.
A minimalist, organized toolkit built around productivity, communication, and customer experience.
Productivity & Admin
Google Workspace (Docs, Sheets, Slides, Drive, Calendar)
Microsoft 365
Communication Tools
Zoom
Google Meet
Microsoft Teams
Social Media Management
CRM & Ecommerce
GoHighLevel (Basic)
Shopify
AI & Automation
ChatGPT
Grammarly
Design & Content
Canva
CapCut
Adobe Express (Basic)
Certifications
Proof of continuous learning and professional growth.
A curated selection of certificates aligned with virtual assistance, customer support, and digital tools.
Virtual Assistant Training Certificate
Shopify Training Certificate
Social Media Management Certificate
Top Performer 2025 Award
HDIS Top Performer
Sample Works
A snapshot of my design, ecommerce, and CRM work.
Actual client work and practice projects designed to be clean, clear, and conversion-focused.
Canva Designs
Social media graphics, marketing posts, and promotional designs created to match brand guidelines.
Shopify Projects
Store setup, product pages, and optimized product listings focused on clarity and conversion.
HubSpot CRM Work
Dashboards, and contact management views configured for sales and support workflows.
Contact
Let’s talk about how I can support your team.
Share a bit about your business, the tools you use, and the type of support you need. I’ll get back to you as soon as possible.
Email: [email protected]
Phone: +63 991 4378 5838
Location: Leyte, Philippines