Privacy Policy

Mente AI — Last Updated: March 7, 2026

Introduction

Mente AI ("we," "us," or "our") operates the website mente-ai.com and provides AI-powered automation services for businesses. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

Information We Collect

We may collect the following types of information:

Information You Provide Directly:

Name, email address, phone number, and business name when you fill out a contact form, request a demo, or sign up for our services

Billing and payment information when you purchase our services

Any other information you voluntarily provide through forms, emails, or phone calls

Information Collected Automatically:

IP address, browser type, device information, and operating system

Pages visited, time spent on pages, and referring URLs

Cookies and similar tracking technologies (see Cookie Policy section below)

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services

Respond to your inquiries and provide customer support

Send appointment reminders, service notifications, and account updates via SMS and email

Send marketing communications (only with your explicit opt-in consent)

Analyze website usage to improve user experience

Comply with legal obligations

SMS/Text Messaging Policy

Opt-In: We only send SMS/text messages to individuals who have explicitly opted in by providing their phone number through our website contact form and checking the SMS consent checkbox. The checkbox is not pre-checked; you must actively choose to opt in.

Message Types: Messages may include appointment confirmations, appointment reminders, follow-up communications, service notifications, and responses to your inquiries.

Message Frequency: Message frequency varies based on your interactions with us. Typically 1-5 messages per month.

Costs: Message and data rates may apply. Check with your mobile carrier for details.

Opt-Out: You can opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation of your opt-out and will no longer receive SMS messages from us.

Help: Reply HELP to any message for assistance, or contact us at [email protected].

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

We may share your information only in the following circumstances:

Service Providers: With trusted third-party providers who assist in operating our business (e.g., CRM systems, payment processors, email services), under strict data protection agreements

Legal Requirements: When required by law, regulation, court order, or government request

Business Protection: To protect the rights, property, or safety of Mente AI, our users, or the public

Business Transfers: In connection with a merger, acquisition, or sale of assets, with the same privacy protections maintained

Cookies

Our website uses cookies to:

Ensure basic website functionality

Analyze website traffic and usage patterns

Remember your preferences

You can control cookies through your browser settings. Disabling cookies may limit certain features of our website.

Data Security

We implement reasonable security measures to protect your personal information, including encryption of data in transit and secure storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Opt out of marketing communications

Withdraw consent for data processing

To exercise any of these rights, contact us at [email protected].

Children's Privacy

Our services are designed for businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and Portugal. We maintain appropriate safeguards to protect your information regardless of where it is processed.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last Updated" date. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]

Business Name: Mente AI

Website: https://mente-ai.com

Location: Porto, Portugal