Privacy Policy for Vivaderm Clinic
Effective Date: February 3, 2026
Last Updated: February 3, 2026
Contact Information
Vivaderm Clinic
482 Bd Beaconsfield, Suite 203
Beaconsfield, QC H9W 4C4, Canada
Phone: +1 438-372-3078
Email: [email protected]
1. Introduction
Vivaderm Clinic ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, communicate with us, or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access our website or use our services.
2. Information We Collect
We collect several types of information to provide and improve our services:
2.1 Personal Information You Provide
When you interact with us, we may collect:
Contact Information: Name, email address, phone number, mailing address
Appointment Information: Preferred appointment dates, service interests, consultation notes
Health Information: Skin concerns, treatment history, medical conditions relevant to aesthetic treatments, allergies, current medications, and treatment preferences
Communication Records: Text messages, emails, phone call records, and chat conversations
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Account Information: Username, password, and preferences if you create an account
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, links clicked, referring website
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see Section 5)
2.3 Information from Third Parties
We may receive information about you from:
Social Media Platforms: If you interact with us on Facebook, Instagram, or other social platforms
Advertising Partners: Demographics and interests from Meta (Facebook/Instagram) for targeted advertising
Analytics Providers: Aggregated data about website traffic and user behavior
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
Schedule and manage appointments
Provide medical aesthetic treatments and consultations
Maintain your treatment records and history
Process payments and billing
Send appointment reminders and follow-up care instructions
3.2 Communication
Respond to inquiries and customer service requests
Send promotional offers, special events, and marketing communications (with your consent)
Provide important updates about our services, policies, or appointments
Conduct satisfaction surveys and gather feedback
3.3 Marketing and Advertising
Display targeted advertisements on Facebook, Instagram, and other platforms
Analyze campaign performance and marketing effectiveness
Create custom and lookalike audiences for advertising purposes
Send SMS and email marketing communications (with your explicit consent)
3.4 Website and Service Improvement
Analyze website usage and improve user experience
Troubleshoot technical issues
Develop new services and features
Conduct data analytics and research
3.5 Legal and Security
Comply with legal obligations and regulatory requirements
Protect against fraud, unauthorized access, and illegal activities
Enforce our terms of service and policies
Respond to legal requests and court orders
4. SMS/Text Message Opt-In and Consent
4.1 Consent to Receive SMS Messages
By providing your mobile phone number and opting in to receive text messages from Vivaderm Clinic, you expressly consent to receive:
Appointment confirmations and reminders
Treatment follow-up messages and care instructions
Promotional offers and special event notifications
General updates about our services
4.2 Message Frequency
Message frequency varies depending on your preferences and interactions with our services. You may receive:
Transactional messages (appointment confirmations, reminders)
Marketing messages (promotional offers, new service announcements)
4.3 Standard Messaging Rates
Message and data rates may apply. Vivaderm Clinic does not charge for text messages, but your mobile carrier's standard messaging rates will apply. Please contact your mobile carrier for details about your messaging plan.
4.4 Opt-Out Instructions
You may opt out of receiving SMS messages at any time by:
Replying STOP, UNSUBSCRIBE, or CANCEL to any message
Contacting us at +1 438-372-3078 or [email protected]
Updating your communication preferences in your account settings
After opting out, you will receive one final confirmation message. You may continue to receive transactional messages related to scheduled appointments unless you specifically request otherwise.
4.5 Help and Support
For help or support regarding SMS messages, reply HELP to any message or contact us at +1 438-372-3078.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience and analyze website performance.
5.2 Types of Cookies We Use
Essential Cookies: Required for website functionality (e.g., session management, security)
Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
Advertising Cookies: Used to deliver targeted advertisements and measure campaign effectiveness (e.g., Meta Pixel, Facebook Pixel)
Preference Cookies: Remember your settings and preferences for future visits
5.3 Third-Party Tracking
We use third-party services that may collect information about your online activities:
Meta Pixel (Facebook Pixel): Tracks website visits, form submissions, and conversions for advertising purposes
Google Analytics: Analyzes website traffic and user behavior
Advertising Networks: Deliver personalized ads across the internet
5.4 Managing Cookie Preferences
You can control cookies through your browser settings:
Accept All Cookies: Allow all cookies for full website functionality
Reject Non-Essential Cookies: Block analytics and advertising cookies
Manage Preferences: Customize which cookie categories you accept
To disable cookies entirely, adjust your browser settings. Note that blocking cookies may limit website functionality.
5.5 Do Not Track Signals
Our website does not currently respond to "Do Not Track" signals. You can control tracking through cookie settings and browser preferences.
6. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
6.1 Service Providers
We share information with trusted third-party vendors who assist us:
Communication Platforms: Email and SMS service providers (e.g., GoHighLevel, Twilio)
Payment Processors: Secure payment gateways for transaction processing
Analytics Providers: Tools for website analysis and performance tracking
Advertising Partners: Meta (Facebook/Instagram) for targeted advertising campaigns
Scheduling Software: Appointment booking and calendar management systems
These providers are contractually obligated to protect your information and use it only for specified purposes.
6.2 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes, court orders, or government requests
Enforce our terms of service and policies
Protect the rights, safety, or property of Vivaderm Clinic, our clients, or others
Investigate and prevent fraud, security breaches, or illegal activities
6.3 Business Transfers
If Vivaderm Clinic is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
6.4 With Your Consent
We may share your information with third parties when you provide explicit consent.
7. Data Security and Protection
7.1 Security Measures
We implement industry-standard security measures to protect your information:
Encryption: SSL/TLS encryption for data transmission
Access Controls: Restricted access to personal information based on role and necessity
Secure Storage: Data stored on secure servers with regular backups
Employee Training: Staff trained on privacy and security best practices
Regular Audits: Periodic security assessments and vulnerability testing
7.2 Data Retention
We retain your information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal, regulatory, and professional obligations
Resolve disputes and enforce agreements
Health records and treatment information are retained in accordance with Quebec healthcare regulations and professional standards.
7.3 Limitations
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but take all reasonable measures to safeguard your data.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
8.1 Access and Correction
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Receive a copy of your data in a portable format
8.2 Deletion
You may request deletion of your personal information, subject to:
Legal obligations to retain certain records (e.g., healthcare regulations)
Legitimate business interests (e.g., resolving disputes, enforcing agreements)
8.3 Opt-Out Rights
You can opt out of:
Marketing Communications: Unsubscribe from emails or reply STOP to SMS messages
Targeted Advertising: Adjust settings in your social media accounts and browser
Data Sharing: Request that we limit sharing with third parties (where applicable)
8.4 Quebec Privacy Rights
Under Quebec's privacy laws (including Act Respecting the Protection of Personal Information in the Private Sector), you have additional rights:
Right to be informed about how your information is used
Right to access and correct your personal information
Right to withdraw consent for certain uses of your information
Right to file a complaint with the Commission d'accès à l'information du Québec
8.5 How to Exercise Your Rights
To exercise any of these rights, contact us:
Email: [email protected]
Phone: +1 438-372-3078
Mail: 482 Bd Beaconsfield, Suite 203, Beaconsfield, QC H9W 4C4, Canada
We will respond to your request within 30 days or as required by applicable law. We may request verification of your identity before processing certain requests.
9. International Data Transfers
Your information may be transferred to and processed in jurisdictions outside of Canada, including the United States, where our service providers operate. These jurisdictions may have different data protection laws than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately, and we will delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will:
Post the updated policy on our website with a new "Last Updated" date
Notify you of material changes via email or prominent website notice
Obtain your consent if required by law
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Mobile Information Sharing Statement
12.1 Mobile User Data Collection
When you access our services via mobile device or opt in to SMS communications, we collect:
Mobile phone number
Device type and operating system
Mobile carrier information
Message engagement data (delivery, open rates, click-through rates)
12.2 How Mobile Data Is Used
Mobile information is used to:
Deliver appointment reminders and confirmations via SMS
Send promotional offers and marketing messages (with consent)
Analyze message effectiveness and engagement
Improve mobile user experience
12.3 Third-Party Mobile Service Providers
We partner with third-party SMS providers (such as GoHighLevel and Twilio) to deliver text messages. These providers:
Process your mobile number and message content
Comply with industry standards for data security
Do not use your information for their own marketing purposes
12.4 Mobile Opt-Out
You can stop receiving mobile messages at any time by:
Replying STOP to any SMS
Contacting us directly at +1 438-372-3078
12.5 Mobile Data Security
We protect mobile information through:
Encrypted transmission of SMS messages
Secure storage of mobile contact information
Regular security audits of SMS service providers
Mobile data is not sold or shared
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Vivaderm Clinic
482 Bd Beaconsfield, Suite 203
Beaconsfield, QC H9W 4C4, Canada
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
14. Consent
By using our website, submitting forms, or opting in to communications, you acknowledge that you have read, understood, and agree to this Privacy Policy.
© 2026 Vivaderm Clinic. All rights reserved