Next Step Filings – Refund Policy
Last Updated: October 2025
Thank you for choosing Next Step Filings, LLC.
We strive to maintain transparent, fair, and efficient refund procedures that protect both our customers and our team.
These policies apply to the following services:
Annual Registration Filing Services
Document Delivery Services
Registered Agent Services
All refund or cancellation requests must be made in writing by emailing [email protected].
1. Annual Registration Filing Service
Refund Overview
Customers may request a refund within 30 days of placing an order by emailing [email protected] with the subject line “CANCEL.”
Eligibility and refund amount depend on the progress of your filing when we receive your request.
| Order Status at Time of Request | Refund of Service Fee | Refund of State Fee | Notes |
|---|---|---|---|
| Intake received / No work begun | 100% | 100% if not yet remitted | Full refund to original payment method |
| Preparation started (not submitted) | 50% | 100% if not yet remitted | Partial refund for work already performed |
| Submitted to state / Filing in progress | 0% | 0% | Filing is already underway and cannot be withdrawn |
| Filing confirmed by state | 0% | 0% | Completed orders are non-refundable |
Important Clauses
Government Fees: All government filing fees and third-party pass-through costs are non-refundable once remitted.
Timing: Cancellations are effective upon our email confirmation. Requests received after the daily 3:00 PM Central Time cutoff will be processed the next business day.
Refund Speed: Approved refunds appear within 5–10 business days to your original payment method.
Client Inaction: If required information is not provided within 14 days of our request, the order may be closed with a partial refund or store credit based on work completed.
Chargebacks: Initiating a credit-card dispute before contacting us voids this standard refund policy and may incur a $25 dispute-handling fee if resolved in our favor.
Filing Responsibility: Canceling our service does not remove your legal obligation to file your Annual Registration directly with your Secretary of State.
2. Document Delivery Service
Refund Overview
Refunds may be requested within 30 days of order date by emailing [email protected] with the subject line “CANCEL.”
| Delivery Status | Service Fee Refund | Notes |
|---|---|---|
| Not yet dispatched | 100% | Full refund to original payment method |
| Dispatched (email, portal, courier, or mail tracking scan issued) | 0% | Service fee non-refundable after dispatch |
| Delivery failed due to NSF error | 100% refund or free re-delivery | Determined at NSF discretion |
| Delivery failed due to customer error (incorrect address, etc.) | 0% refund | Re-delivery available for $10 re-delivery fee |
Additional Terms
Government postage or courier charges already incurred are non-refundable.
Refunds are processed within 5–10 business days after approval.
Cancellation is effective upon written confirmation from NSF Support.
3. Registered Agent Service
Refund Overview
Refunds may be requested within 30 days of order date by emailing [email protected] with the subject line “CANCEL.”
| Timing of Request | Refund Amount | Conditions |
|---|---|---|
| Within 30 days of payment | 100% | Provided no service of process or mail forwarding has occurred |
| After 30 days but before any service events | Prorated by unused full months | Refund rounded to nearest full month |
| After service of process or mail forwarding | 0% | Current term non-refundable |
| Prior terms or expired subscriptions | 0% | Non-refundable |
Additional Clauses
Setup, compliance onboarding, and prior-term fees are non-refundable.
Refunds issued to the original payment method within 5–10 business days after approval.
To avoid new charges, cancellations must be submitted before the renewal date.
Customers must appoint a new Registered Agent with their state to remain in good standing.
4. General Terms (Applies to All Services)
Written Requests Only: Refund and cancellation requests must be emailed to [email protected].
Processing Time: Approved refunds are issued within 5–10 business days to the original payment method.
Non-Refundable Costs: Government fees, third-party pass-through costs, and postage or courier charges already remitted are not refundable.
Chargebacks: Submitting a credit-card dispute before contacting us voids your eligibility for this refund process and may incur a $25 dispute-handling fee.
Credits Instead of Refunds: Refunds requested after 30 days may be converted to store credit (non-expiring) at our discretion.
Administrative Fee: A nominal $10–$25 administrative fee may be retained for intake and compliance preparation when orders are canceled after processing has begun.
Goodwill Adjustments: Next Step Filings may issue one-time courtesy refunds or credits to resolve special cases.
Policy Display: Customers must review and accept these refund terms during checkout before payment submission.
Policy Updates: Next Step Filings reserves the right to revise this policy. The version in effect on the order date governs eligibility.
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