Leigh-Anne Nugent and Micah Adler reflecting on Toronto Tech Week, AI adoption, startup lessons, founder sales, and the role of community in innovation.

What Toronto Tech Week Revealed About AI, Community, and the Future of Building

April 01, 20262 min read

In this Tinker Club session, Leigh-Anne Nugent and Micah Adler reflect on Toronto Tech Week and the bigger patterns that stood out across hackathons, founder events, AI panels, and community gatherings. The strongest takeaway was not just that AI is moving fast. It is that builders, founders, and teams need to stay close to both the technology and the human conversations shaping how that technology will actually be used.

LESSONS YOU CAN TAKE FROM THIS:

1. Community is still one of the best accelerators
A major theme in this conversation is the power of being in the room. Whether it was hackathons, founder breakfasts, Salesforce events, or women-in-tech gatherings, the real value came from connecting with people, exchanging ideas, and learning directly from others who are building, testing, and scaling in real time. In a fast-moving tech landscape, community is not extra. It is part of the strategy.

2. AI adoption needs leadership, not fear
One of the clearest insights from Tech Week was that many organizations are still treating AI like a risk to avoid instead of a tool to govern well. Leigh-Anne and Micah both point to the same truth: people are already using AI. That means the better path is not avoidance. It is creating a thoughtful plan, clear guardrails, and a practical way for teams to use AI responsibly and productively.

3. Founder-led sales still matters
Another powerful takeaway came from startup founders who were scaling quickly: early sales cannot be outsourced. Founders need to stay close to customers, keep listening, and let real client needs shape the product roadmap. That kind of direct feedback loop creates stronger offers, clearer priorities, and products that solve real problems instead of hypothetical ones.

4. The tools you already have may be evolving faster than you think
This session also reinforces an important habit for builders: do not just chase new tools. Revisit the ones you already use. From Salesforce to Google Workspace to AI builders like Manus, features are changing so fast that what was true a few weeks ago may already be outdated. Staying current is no longer optional. It is part of the work.

KEY TAKEAWAYS:

  • Tech Week showed that community and connection still drive some of the best learning.

  • AI strategy should focus on responsible adoption, not fear-based delay.

  • Founder-led sales remains one of the strongest drivers of early traction and clarity.

  • Existing platforms are evolving so quickly that teams need to keep rechecking what they already own.

  • The future belongs to builders who stay curious, connected, and willing to keep adapting.

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Leigh-Anne Nugent is a seasoned leader in field service and business transformation, with more than two decades of experience in Salesforce architecture, operational strategy, and digital transformation. She has helped global organizations redesign service models, strengthen aftermarket operations, and implement scalable solutions that improve efficiency, customer experience, and business performance. Her work focuses on enabling organizations to shift from reactive to predictive service, optimize workforce readiness, and use technology more effectively to achieve lasting, measurable impact.

Leigh-Anne Nugent

Leigh-Anne Nugent is a seasoned leader in field service and business transformation, with more than two decades of experience in Salesforce architecture, operational strategy, and digital transformation. She has helped global organizations redesign service models, strengthen aftermarket operations, and implement scalable solutions that improve efficiency, customer experience, and business performance. Her work focuses on enabling organizations to shift from reactive to predictive service, optimize workforce readiness, and use technology more effectively to achieve lasting, measurable impact.

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