AI CONTENT LAB PRIVACY POLICY
Last Updated: June 25, 2025
AI Content Lab ("we," "us," or "our") operates an AI-powered platform for content creation, optimization, and management. This Privacy Policy describes how we collect, use, and protect your personal information when you use our website at aicontentlab.io, our mobile applications, and related services (collectively, the "Platform").
As the data controller under European Economic Area and United Kingdom data protection regulations, we are committed to protecting your privacy. For questions about this policy, contact us at [email protected].
1. INFORMATION WE COLLECT
Information You Provide Directly
Account Details: When registering for our Platform, you provide your name, email address, phone number, password, username, and optional profile photo.
Payment Data: Financial transactions are processed through our third-party payment provider, Stripe, Inc. Your payment information is subject to both this Privacy Policy and Stripe's own terms and privacy practices.
Communications: When you contact our support team or respond to surveys and feedback requests, we collect the content of those interactions.
Service Usage Records: We maintain records of the AI services you utilize, content you generate, and features you access.
Basic Demographics: We may collect age and gender information.
Social Platform Connections:
When you interact with our social media presence on Instagram, Facebook, YouTube, or TikTok, we receive information these platforms make available, including profile details, engagement data, and interaction history.
If you link your LinkedIn account, we access your LinkedIn content (posts, drafts, engagement statistics), public profile information (name, headline, URL), and platform interaction data.
Additional Data: We may collect other information you voluntarily provide or as disclosed when collected.
Automatically Collected Information
Access Logs: Your browser transmits technical data including IP address, browser type and version, access timestamps, and interaction patterns with our Platform.
Cookies and Tracking: Our Cookie Policy provides detailed information about our use of cookies and similar technologies.
Device Details: We collect device identifiers, operating system information, and browser configurations. The data collected varies based on your device type and settings.
Platform Interactions: We monitor how you engage with our Platform, including viewed content, utilized features, actions taken, and usage frequency and duration.
Location Data: We may determine your approximate location through IP addresses and nearby network information. Mobile users may be asked to grant location permissions. Some features require location access to function properly. Location precision depends on your device and connection method.
Email Analytics: Our email communications include tracking pixels that record when you open messages or click embedded links, along with associated timestamps and IP addresses.
2. HOW WE USE YOUR INFORMATION
Service Delivery and Operations
We process your information to fulfill our contractual obligations and pursue legitimate business interests:
Delivering, maintaining, and securing the Platform
Providing technical support and troubleshooting
Communicating important updates about our terms and policies
Platform Enhancement and Security
To improve our services and maintain security, we:
Personalize and enhance your user experience
Implement security measures and safeguards
Detect and prevent fraud, security breaches, and malicious activities
AI Content Processing
Our AI-powered features process your inputs through third-party artificial intelligence providers:
Processing Purpose: Your content generates personalized outputs and helps us refine service quality
Model Training: We do not use your content to train general-purpose AI models
Manual Review: Human review of your content occurs only when investigating abuse, ensuring safety, or complying with legal requirements
Third-Party Obligations: Our AI service providers are contractually restricted to processing your data solely for service delivery and prohibited from using it for model training
Research and Analytics
We analyze usage patterns and create aggregated, anonymized datasets to develop and improve our Platform. This anonymized information may be shared with third parties for legitimate business purposes.
Legal Compliance and Protection
We process information when legally required or to protect legitimate interests:
Responding to legal demands, subpoenas, and government requests
Defending our rights and property, as well as those of our users
Enforcing our Terms of Service and investigating policy violations
Preventing fraud, cyberattacks, and unauthorized access
Ensuring compliance with legal and contractual obligations
Marketing and Advertising
With your consent or based on legitimate interests, we may:
Direct Outreach: Send promotional emails or text messages about our services. You can unsubscribe using the links in our communications or through your account settings. Unsubscribing stops marketing messages but not essential account-related communications.
Targeted Advertising: Partner with advertising platforms like Google and Meta to display relevant ads. Our Cookie Policy explains your advertising choices.
You may withdraw marketing consent at any time.
Business Transactions
During mergers, acquisitions, financing activities, or asset transfers, your information may be reviewed by transaction parties and transferred to successor entities.
3. INFORMATION SHARING
We share your information in specific circumstances:
Service Partners: Vendors providing hosting, cloud infrastructure, IT services, email platforms, analytics, payment processing, customer support, and marketing assistance access your information as needed to deliver their services.
AI Technology Providers: Third-party AI platforms process your content under strict contractual terms that prohibit using your data for purposes beyond delivering our services.
Professional Advisors: Lawyers, accountants, and auditors may access your information when providing professional services to us.
Corporate Transactions: During business deals, your information may be shared with transaction participants and transferred to acquiring entities.
Legal Obligations: We disclose information when required by law, to respond to legal processes, protect rights and safety, prevent fraud, or address urgent situations.
Aggregated Insights: We share anonymized statistical data about Platform usage with business partners and third parties for research and promotional purposes.
4. THIRD-PARTY INTERACTIONS
Third-party services integrated with our Platform operate under their own privacy policies. We are not responsible for how these external parties handle your information. Review their privacy practices before sharing personal data through integrated services.
5. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to:
Access your personal information
Correct inaccurate data
Request deletion of your information
Restrict how we process your data
Receive your data in a portable format or transfer it to another service
Opt out of information sales or targeted advertising (available through our website footer link "Do Not Sell My Personal Information")
Object to certain processing activities
Withdraw previously given consent
Exercising Rights: Submit requests to [email protected]. We may verify your identity before responding. You can authorize someone to act on your behalf, though we'll confirm their authority. We don't discriminate against users exercising privacy rights.
Limitations: Some requests may be limited or denied to protect others' rights, maintain service quality, or fulfill legal obligations.
Marketing Preferences: Unsubscribe from promotional communications using the links provided. Account-related messages will continue.
Tracking Controls: Manage cookies through browser settings. Most browsers allow blocking or deleting cookies. Privacy-focused browsers and extensions provide additional tracking protection.
Do Not Track: We currently don't respond to Do Not Track browser signals.
6. CHILDREN'S PRIVACY
Our Platform is not intended for individuals under 16. We don't knowingly collect information from children under 16. If you believe a child has provided us information, contact us immediately for removal.
7. EXTERNAL LINKS
Our Platform may link to third-party websites and social media platforms. These sites operate under their own privacy policies, not ours. We don't endorse or control third-party sites. Contact them directly regarding their privacy practices.
8. DATA SECURITY
While we implement reasonable technical, administrative, and organizational safeguards to protect your information, no online transmission is completely secure. Email communications are particularly vulnerable. Exercise caution when sharing sensitive information online. We're not liable for circumvention of security measures on our Platform or third-party sites.
9. INTERNATIONAL DATA TRANSFERS
We operate in the United States where your data is stored and processed. The U.S. may have different data protection standards than your jurisdiction. For users in the European Economic Area or United Kingdom, we implement appropriate safeguards such as EU Commission adequacy decisions or standard contractual clauses. Contact us for more information about international transfer mechanisms.
10. POLICY UPDATES
We may modify this Privacy Policy as our Platform and business evolve. Updated versions will be posted here with revised dates. Continued use of our Platform after changes constitutes acceptance of the updated policy, unless additional notice is required by law.
11. CONTACT INFORMATION
Email: [email protected]