
1. Our Commitment to Privacy
At Criterion Medical, we understand the sensitive nature of substance use disorder treatment. We are committed to maintaining the highest levels of confidentiality.
We collect information you provide directly to us via our waitlist and intake forms, including:
Contact information (Name, email, phone number).
Clinical history and "What brings you here" details.
Billing information for membership processing.
We use your information to:
Provide medical consultation and treatment.
Coordinate care with your primary care clinician or therapist (only with your explicit written consent).
Manage your membership and process payments.
Send appointment reminders via text or email.
As a medical practice, we adhere to the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 (federal regulations regarding the confidentiality of substance use disorder records).
Privacy by Design: We do not share your records with insurance companies without your request, as we operate on a cash-pay/DPC model.
Disclosures: We will not release your information to third parties (including family members) without a signed Authorization to Release Information, except as required by law (e.g., a medical emergency or a court order).
We use secure, encrypted platforms for electronic health records (EHR), telemedicine visits, and messaging to protect your data from unauthorized access.
Our website may contain links to external resources. We are not responsible for the privacy practices of those outside sites.
For questions regarding your privacy or to request your medical records, please contact: Criterion Medical PLLC Email: [email protected]