Privacy Policy

At Bright Spark AI, we respect your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our services, visit our website, or opt into our SMS, email, or AI-powered communication systems.

By using our services or opting into communications, you agree to the terms outlined in this Privacy Policy.

1. Information we collect

We may collect the following types of information:

• Personal Identifiable Information (PII): Name, email address, phone number, business name, and other contact details necessary to provide our services.

• Business & Practice Information: Chiropractic practice details, patient communication preferences, campaign data, and operational information required for DBR campaigns and AI setup.

• Communication Data: Messages sent or received via chat AI, voice AI, SMS, or email systems (used solely to operate and improve services).

• Usage Data: IP address, browser type, device information, pages visited, and interaction data from our website or tools.

2. How We Use Your Information

We use collected information to:

• Provide, manage, and improve DBR campaigns and AI automation services

• Communicate with you regarding onboarding, updates, support, or service-related notifications

• Respond to inquiries and provide customer assistance

• Improve system performance, user experience, and service quality

• Send service-related messages if you have opted in

Bright Spark AI does not use your data for unrelated marketing purposes without consent.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. Data may only be shared in the following situations:

• Service Providers: Trusted third-party tools or platforms used to deliver services (e.g., CRM, messaging, or phone systems), all bound by confidentiality obligations.

• Legal Requirements: When required by law, regulation, or valid legal request.

• Protection of Rights: To protect the rights, property, or safety of Bright Spark AI, our clients, or others.

4. SMS, Chat, and Voice AI Data Collection

When you opt into SMS, chat AI, or voice AI communications, we may collect your name, email address, phone number, and conversation data. This information may be collected through onboarding forms, website forms, integrations, or connected systems.

5. Data Usage

Data collected through SMS, chat AI, or voice AI is used solely for:

• Customer assistance

• Campaign execution and follow-ups

• Appointment confirmations, reminders, and service-related communications

• Responding to inquiries

6. Data Security

We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. While we use industry-standard security practices, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to provide services or while you are subscribed to our systems. You may request deletion of your data at any time, subject to legal or operational requirements.

8. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies. Bright Spark AI is not responsible for carrier charges related to SMS or voice communications.

9. Opt-Out

You may opt out of SMS or automated communications at any time by replying STOP, emailing us, or contacting Bright Spark AI directly. After opting out, you will receive a final confirmation message, and your number will be removed from our list within 24 hours. You may reply HELP for additional assistance.

10. Non-Sharing & Consent Protection

Bright Spark AI does not share, sell, or disclose mobile opt-in data or consent information for marketing purposes. All opt-in data is kept strictly confidential and is never shared with third parties for promotional use.

11. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections or deletion of your data

• Withdraw consent for communications at any time

• To exercise these rights, please contact us directly.

12. Use of Cookies

Our website may use cookies to improve functionality, analyze traffic, and enhance your browsing experience. You may manage or disable cookies through your browser settings.

13. Third-Party Links

Our website may include links to third-party websites. Bright Spark AI is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the revised policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

BrightIght Spark AI

We are committed to protecting your privacy and addressing any concerns promptly.

Bright Spark AI Intelligent automation, handled responsibly.