Unsolved Adventures LLC ("we," "us," or "our") operates unsolvedadventures.com and its subdomains including play.unsolvedadventures.com (collectively, the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, use our services, register for events, or communicate with us.
By using our Site or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of personal information:
Personal Identifiers: Name, email address, phone number, mailing address, date of birth, and emergency contact information.
Account Information: Username, password, profile preferences, and communication preferences.
Payment Information: Credit card details, billing address, and transaction history. Payment processing is handled securely through Stripe. We do not store your full credit card number on our servers.
Travel Information: Passport details, travel preferences, dietary restrictions, medical information relevant to travel, and emergency contact details provided voluntarily for trip planning purposes.
Communication Data: Messages sent through our platform, email correspondence, SMS/text message interactions, and customer support inquiries.
Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs, and other analytics data collected through cookies and similar technologies.
Game and Event Data: Participation history, game scores, event registrations, and interactive content submissions through our mystery game platform.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To process bookings, manage trip logistics, send itinerary details, and provide our travel and event services.
Communications: To send booking confirmations, payment reminders, trip updates, travel alerts, game notifications, and customer support responses via email and/or SMS.
Marketing: To send promotional messages about upcoming trips, mystery experiences, special offers, and company updates — only with your explicit consent.
Improvement: To analyze usage patterns, improve our services, personalize your experience, and develop new features.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Safety: To protect the safety and security of our users, staff, and business operations.
3. SMS/Text Messaging Policy
By providing your phone number and opting in through our website forms, event registration pages, or game registration at play.unsolvedadventures.com, you consent to receive SMS/text messages from Unsolved Adventures LLC.
Types of Messages: We may send transactional messages (booking confirmations, payment reminders, trip updates, travel alerts, game notifications, account information) and, if you separately opt in, promotional messages (upcoming trips, special offers, mystery experiences, detective tips).
Message Frequency: Message frequency varies based on your interactions with our services. Transactional messages are sent as needed based on your bookings and account activity. Promotional messages are typically sent no more than 4-8 times per month.
Opt-In: Your consent to receive SMS messages is not a condition of purchasing any goods or services. You may opt in to transactional messages separately from promotional messages. Consent is obtained through clearly labeled checkboxes on our registration and booking forms.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You may also opt out by contacting us at [email protected] or by updating your communication preferences in your account portal.
Help: For assistance with SMS messaging, reply HELP to any message or contact us at [email protected].
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges from your carrier.
Carriers: Supported carriers include but are not limited to AT&T, Verizon, T-Mobile, Sprint, and all major U.S. carriers. Service availability may vary by carrier.
Mobile Information Sharing: We do not sell, rent, or share your mobile phone number or any information collected through SMS opt-in with third parties for their own marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All information collected as part of the SMS consent process will be handled in accordance with this Privacy Policy.
4. Cookies and Tracking Technologies
Our Site uses cookies, web beacons, and similar technologies to:
Essential Cookies: Enable core site functionality such as user authentication, session management, and security features.
Analytics Cookies: Collect anonymized usage data to help us understand how visitors interact with our Site and improve our services.
Preference Cookies: Remember your settings and preferences for a personalized experience.
You can control cookie settings through your browser. Disabling certain cookies may affect Site functionality. We do not use cookies for targeted advertising.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
Encryption: SSL/TLS encryption for all data transmitted between your browser and our servers.
Secure Payment Processing: All payment transactions are processed through Stripe, a PCI DSS-compliant payment processor. We never store full credit card numbers on our servers.
Access Controls: Restricted access to personal data on a need-to-know basis among our team.
Data Storage: Secure cloud-based storage with encryption at rest through our hosting and database providers.
While we take reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Sharing and Disclosure
We may share your personal information with:
Service Providers: Third-party vendors who assist with payment processing (Stripe), email delivery, SMS messaging, website hosting, and analytics — only as necessary to provide our services.
Travel Partners: Hotels, tour operators, and transportation providers as necessary to fulfill your trip bookings. Only essential travel information is shared.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties for their marketing purposes.
7. Your Rights
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Opt-Out: Opt out of marketing communications at any time via email unsubscribe links, replying STOP to SMS messages, or contacting us directly.
Data Portability: Request your data in a commonly used, machine-readable format.
To exercise any of these rights, contact us at [email protected]. We will respond to requests within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
9. Third-Party Links
Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our Site or sending you an email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Unsolved Adventures LLC
National Harbor, MD
Email: [email protected]
Website: unsolvedadventures.com