Effective Date: January 01, 2026
These Terms of Service (“Terms”) govern your access to and use of the website, educational materials, platforms, consultations, communications, and services (collectively, the “Services”) provided by IronBack Solutions (“IronBack,” “we,” “us,” or “our”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use our Services.
1. Description of Services
IronBack Solutions is a consumer advocacy and attorney-in-fact services company that provides educational resources, administrative support services, AI-powered communications, and consumer assistance related to financial remediation and consumer matters.
Services may include:
Educational materials and digital products
Administrative support and document assistance
Consultation scheduling and communications
AI-assisted customer support via SMS, voice, chat, and related channels
Consumer advocacy support services
Community memberships, webinars, and online resources
Services may be offered on a subscription, one-time purchase, consultation, or custom-service basis.
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into this agreement to use our Services.
3. Account Registration
To access certain features, you may be required to create an account. You agree to:
Provide accurate and complete information
Maintain the confidentiality of your login credentials
Notify us immediately of any unauthorized use of your account
You are responsible for all activity occurring under your account.
4. User Responsibilities & Compliance
You acknowledge and agree that you are solely responsible for:
Providing accurate information submitted through our platform
Complying with all applicable laws and regulations related to your use of the Services
Ensuring that any documents or information submitted are lawful and authorized for disclosure
Maintaining compliance with applicable telecommunications and messaging laws when communicating with us
IronBack Solutions provides educational, administrative, and support services and does not guarantee any specific legal, financial, or credit-related outcome.
5. Messaging & A2P (Application-to-Person) Communications
By using our messaging features, you agree that:
Messages sent may include:
Appointment reminders
Consultation notifications
Customer support communications
Transactional or service-related updates
Educational or administrative notifications
Message frequency may vary based on your interaction with IronBack Solutions.
Message and data rates may apply depending on your mobile carrier.
All communications will clearly identify IronBack Solutions as the sender.
Opt-Out Requirements
End users may opt out of SMS communications at any time by replying STOP.
We will honor opt-out requests promptly in accordance with applicable regulations.
We reserve the right to suspend or terminate messaging services for violations of carrier rules or these Terms.
6. Prohibited Uses
You may not use the Services to:
Engage in unlawful, fraudulent, abusive, or deceptive conduct
Submit false or misleading information
Transmit malicious software or harmful content
Attempt unauthorized access to our systems or platforms
Use the Services in violation of applicable laws or regulations
7. Fees & Payments
Fees for Services are outlined in applicable purchase, subscription, consultation, or service agreements. You agree to:
Pay all applicable fees on time
Authorize recurring charges where applicable
Be responsible for applicable taxes and processing fees unless otherwise stated
Failure to pay may result in suspension or termination of Services.
8. Data Ownership & Privacy
You retain ownership of the information and documents you submit through our Services.
By using our Services, you grant IronBack Solutions a limited license to process such information solely for the purpose of providing Services and support.
Our handling of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Intellectual Property
All software, branding, educational materials, website content, technology, and related materials provided by IronBack Solutions are our exclusive property or licensed to us.
You may not copy, reproduce, distribute, modify, or reverse engineer any portion of the Services without prior written permission.
10. Service Availability & Modifications
We strive to maintain reliable Services but do not guarantee uninterrupted availability.
We reserve the right to:
Modify or discontinue any portion of the Services
Update pricing, features, or functionality
Perform maintenance, security updates, or upgrades
11. Termination
We may suspend or terminate access to the Services immediately if you:
Violate these Terms
Engage in unlawful or prohibited activities
Misuse our systems, communications, or platforms
You may terminate your use of the Services at any time, subject to any applicable subscription or service agreement terms.
12. Educational & Informational Disclaimer
IronBack Solutions provides educational, administrative, and support-related services.
Nothing provided through the Services constitutes legal advice, financial advice, or the creation of an attorney-client relationship.
Users are encouraged to consult licensed professionals regarding legal, financial, or tax matters.
13. Disclaimers
The Services are provided “as is” and “as available.”
To the fullest extent permitted by law, IronBack Solutions disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee any specific results, outcomes, or resolutions from the use of our Services.
14. Limitation of Liability
To the maximum extent permitted by law, IronBack Solutions shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of the Services.
15. Indemnification
You agree to indemnify and hold harmless IronBack Solutions from any claims, damages, losses, liabilities, or expenses arising from:
Your use of the Services
Your violation of these Terms
Information or documents submitted by you
Your violation of applicable laws or regulations
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict of law principles.
17. Changes to These Terms
We may update these Terms periodically.
Continued use of the Services after updated Terms are posted constitutes acceptance of those changes.
18. Contact Information
If you have questions regarding these Terms, please contact:
IronBack Solutions
Email: [email protected]
Phone: (970) 714-3781
By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.